Global Director of Customer Excellence Lead

4 weken geleden


Rotterdam, Zuid-Holland, Nederland Independent Recruiters Voltijd

For a global leader in independent energy storage terminals, we are seeking an experienced candidate to serve as the Global Head of the Customer Excellence team. This team, located all over the world, is responsible for the account management and customer service of the growing network of energy traders.

This position is based out of Rotterdam and is primarily responsible for developing the skillset of the team, managing the high-level relationships, and ensuring world-class customer excellence throughout the organization.

Key responsibilities include developing and implementing an account management strategy that ensures compliance with regional regulations and cultural nuances, coaching the international team of CS Managers, and leading and inspiring the global customer service team.

The ideal candidate will have 10+ years of experience in a leadership role within the customer excellence, account management, or similar field of a global organization, a strong understanding of the technical aspects and specific challenges of the energy sector, and a Bachelor's Degree in business, management, or a related field.

The gross annual salary for this position will be determined on your experience and skillset, and will range between €110,000 to €130,000 including holiday pay, along with a bonus and other incentives.

We will proceed as follows: within four working days we will let you know if you qualify for the position, schedule an introductory interview, and introduce you to our client.



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