Client Onboarding Expert

3 weken geleden

Amsterdam, Noord-Holland, Nederland Optiply Voltijd
About Optiply

We are a rapidly growing tech company that operates at the intersection of SaaS, AI, and E-commerce. Our innovative software supports hundreds of businesses in optimizing their operations, reducing waste, and driving efficiency. With Optiply, our clients can predict sales and determine exactly what to buy and when.

Job Overview

As an Onboarding Specialist, you will be the primary contact for new clients, ensuring a seamless and successful onboarding experience. You will work closely with our clients to guide them through the setup process, assist with technical configurations, and ensure they are fully equipped to use our software efficiently.

Key Responsibilities
  • Manage and optimize onboarding KPIs such as time-to-launch, customer satisfaction, and onboarding completion rates.
  • Guide new clients through the onboarding process via live chat and phone.
  • Collaborate with engineering teams to address technical setup and integration needs.
  • Identify common challenges during onboarding and suggest improvements to the process.
  • Create and maintain onboarding materials and documentation to assist clients in becoming proficient users of our platform.
Requirements
  • 2-5 years of experience in a customer-facing role, preferably in onboarding or customer success.
  • Tech-savvy with a basic understanding of APIs, JavaScript, Python, and/or SQL.
  • Strong problem-solving skills and a proactive mindset.
  • Excellent verbal and written communication in English.
  • Ability to thrive in a fast-paced, evolving environment.
What We Offer
  • Competitive salary with a nice bonus structure.
  • Free lunch at the office.
  • Training opportunities.
  • Hybrid work.
  • Flexible Schedule.
  • Proactive Career Management.
  • Up to 1 month 'work from anywhere'.
  • Bike Plan.
  • Annual gathering.
  • Thematic days (Dinner/Karts/Boat trip etc).
  • Friday Drink.
Ready to Take on the Challenge?

If you're adaptable, tech-savvy, and ready to take on new challenges, we'd love to hear from you.

  • Onboarding Expert

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Optiply Voltijd

    About OptiplyWe're a rapidly growing tech company at the forefront of SaaS, AI, and E-commerce innovation. Our cutting-edge software empowers hundreds of businesses to optimize operations, reduce waste, and boost efficiency. With Optiply, clients can accurately predict sales and make informed purchasing decisions.Job OverviewAs an Onboarding Specialist,...

  • Client Onboarding Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Optiply Voltijd

    About OptiplyWe are a rapidly expanding tech company at the forefront of SaaS, AI, and E-commerce innovation. Our cutting-edge software empowers hundreds of businesses to optimize operations, reduce waste, and boost efficiency. With Optiply, clients can accurately predict sales and make informed purchasing decisions.Job OverviewWe're seeking an Onboarding...

  • Client Onboarding Specialist

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Optiply Voltijd

    About OptiplyWe are a rapidly expanding tech company at the forefront of SaaS, AI, and E-commerce innovation. Our cutting-edge software empowers hundreds of businesses to optimize operations, reduce waste, and boost efficiency. With Optiply, clients can accurately predict sales and make informed purchasing decisions.Job OverviewWe're seeking an Onboarding...

  • Client Onboarding Specialist

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Optiply Voltijd

    About OptiplyWe are a rapidly expanding tech company at the forefront of SaaS, AI, and E-commerce innovation. Our cutting-edge software empowers hundreds of businesses to optimize operations, reduce waste, and boost efficiency. With Optiply, clients can accurately predict sales and make informed purchasing decisions.Job OverviewWe're seeking an Onboarding...

  • Onboarding Expert

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Optiply Voltijd

    About OptiplyWe are a rapidly expanding tech company at the forefront of SaaS, AI, and E-commerce innovation. Our cutting-edge software empowers hundreds of businesses to optimize operations, reduce waste, and boost efficiency. With Optiply, clients can accurately predict sales and make informed purchasing decisions.Job OverviewAs an Onboarding Specialist,...

  • Onboarding Expert

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Optiply Voltijd

    About OptiplyWe're a fast-growing tech company at the forefront of SaaS, AI, and E-commerce innovation. Our cutting-edge software empowers hundreds of businesses to optimize operations, reduce waste, and boost efficiency. With Optiply, clients can predict sales and make informed purchasing decisions.Job OverviewWe're seeking an Onboarding Specialist to join...

  • Client Onboarding Specialist

    7 dagen geleden

    Amsterdam, Noord-Holland, Nederland FareHarbor Voltijd

    About Fare HarborFare Harbor is a leading provider of reservation software for tours, activities, and attractions. We're passionate about making experiences better for everyone. Our mission is to empower businesses to operate and grow with our powerful tools.Our TeamWe're an 'Ohana of 700+ people around the world, working together to shape the future of...

  • Client Onboarding Specialist

    7 dagen geleden

    Amsterdam, Noord-Holland, Nederland FareHarbor Voltijd

    About Fare HarborFare Harbor is a leading provider of reservation software for tours, activities, and attractions. We're passionate about making experiences better for everyone.As a Client Onboarding Specialist, you'll play a critical role in helping new clients transition to our platform. You'll work closely with our clients to understand their needs and...

  • Customer Journey Expert Onboarding at Investments NL

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Onboarding team at Investments NL. As a key member of our squad, you will be responsible for designing and implementing seamless onboarding experiences for our clients.Key ResponsibilitiesDevelop and maintain end-to-end onboarding journeys for clients, ensuring a smooth and...

  • Customer Journey Expert Onboarding at Investments NL

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Onboarding team at Investments NL. As a key member of our squad, you will be responsible for designing and implementing seamless onboarding experiences for our clients.Key ResponsibilitiesDevelop and maintain end-to-end onboarding journeys for clients, ensuring a smooth and...

  • Customer Journey Expert Onboarding at Investments NL

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Onboarding team at Investments NL. As a key member of our squad, you will be responsible for designing and implementing seamless onboarding experiences for our clients.Key ResponsibilitiesDevelop and maintain end-to-end onboarding journeys for clients, ensuring a smooth and...

  • Customer Journey Expert Onboarding at Investments NL

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Onboarding team at Investments NL. As a key member of our squad, you will be responsible for designing and implementing seamless onboarding experiences for our clients.Key ResponsibilitiesDevelop and maintain end-to-end onboarding journeys for clients, ensuring a smooth and...

  • Customer Journey Expert Onboarding at Investments NL

    3 dagen geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Onboarding squad at Investments NL. As a key member of our team, you will be responsible for designing and implementing seamless onboarding experiences for our clients.Your ResponsibilitiesDevelop and maintain end-to-end onboarding journeys for investment accounts, ensuring a...

  • Customer Journey Expert Onboarding at Investments NL

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Onboarding team at Investments NL. As a key member of our squad, you will be responsible for designing and implementing seamless onboarding experiences for our clients.Key ResponsibilitiesDevelop and maintain end-to-end onboarding journeys for clients, ensuring a smooth and...

  • Customer Journey Expert Onboarding at Investments NL

    1 week geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Onboarding squad at Investments NL. As a key member of our team, you will be responsible for designing and implementing seamless customer onboarding experiences that drive business growth and customer satisfaction.Key ResponsibilitiesDevelop and maintain a deep understanding of...

  • Customer Journey Expert Onboarding at Investments NL

    6 dagen geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    We are looking for a Customer Journey Expert to join the Onboarding squad of our shared platform. Our shared platform reaches from our Back-end system Europort to our mobile banking app and everything in between. You specifically will be responsible for all journeys that enable the client or advisor to open an investment account.The work environmentAt...

  • Customer Onboarding Specialist

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Maandag Voltijd

    Over de functieIn het hart van Amsterdam staat het hoofdkantoor van Maandag. Hier werken wij elke dag aan een krachtige basis voor de vele professionals en organisaties waar wij mee samenwerken. Wij houden van kwaliteit, vernieuwen, verbeteren en snelheid. Om dit vast te kunnen houden zijn wij opzoek naar versterking in de rol van een Customer Onboarding...

  • Hoofd Onboarding

    1 dag geleden

    Amsterdam, Noord-Holland, Nederland Welten Voltijd

    Wat je doet Als Hoofd Onboarding & Collections ben je verantwoordelijk voor het strategische en operationele proces van klantacceptatie, incasso en kredietbeheer voor zakelijke en particuliere klanten. Je leidt een team van 5 teammanagers en hebt indirect 90 medewerkers aan je gezag. In deze rol bouw je mee aan de toekomst van ICS door procesverbeteringen...

  • Payments Expert Consultant

    7 dagen geleden

    Amsterdam, Noord-Holland, Nederland STAFIDE Voltijd

    Job DescriptionAs a Payments Expert Consultant at STAFIDE, you will lead conversations on payments platform design and capabilities, acting as a techno-functional expert with hands-on experience in platform onboardings related to payments. You will drive the implementation of payments platforms, with a strong focus on European payments (SEPA) and...

  • Customer Onboarding Specialist regio Amsterdam

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Maandag Voltijd

    Over de functieMaandag is op zoek naar een Customer Onboarding Specialist die zich kan vinden in een dynamische en innovatieve omgeving. Als Customer Onboarding Specialist ben je verantwoordelijk voor het begeleiden van klanten door het hele proces, van het opstellen van een aanbesteding tot de implementatie van de oplossing. Je bent de expert op het gebied...