Client Onboarding Specialist
7 dagen geleden
Fare Harbor is a leading provider of reservation software for tours, activities, and attractions. We're passionate about making experiences better for everyone. Our mission is to empower businesses to operate and grow with our powerful tools.
Our Team
We're an 'Ohana of 700+ people around the world, working together to shape the future of travel. Our team is dedicated to delivering value to the experiences industry, and we're committed to creating a diverse and inclusive environment.
Core Values
- Think Client First
- We Are One 'Ohana
- Be Curious and Learn
- Own It.
- Act With Integrity
- Embrace the Challenge
About the Role
We're seeking a Client Onboarding Specialist to join our team in Amsterdam. As a Client Onboarding Specialist, you'll work closely with new clients to provide individualized attention and consultation in their transition to Fare Harbor. You'll be responsible for training clients on how to use our dashboard and ensuring their needs are met.
Responsibilities
- Work within the software to meet the needs of different businesses.
- Proactively schedule and perform training sessions for clients.
- Become an expert Fare Harbor user and stay on top of all new feature releases.
- Communicate across teams to ensure client needs are met.
- Provide valuable feedback to the Product team.
- Help develop, improve, and implement standard operating procedures.
- Perform all internal processes in a timely manner.
Requirements
- Comfortable multi-tasking, and prioritizing different projects and tasks.
- Able to work closely and effectively with others.
- An excellent verbal and written communicator.
- Eager to learn and find development opportunities.
- Quick moving with a strong attention to detail and deadlines.
- Has the ability to problem solve and think critically on the fly.
- Bilingual - fluent in English and Greek.
- Legally authorized to work in the European Union.
Benefits
- Global leave benefit
- 22 weeks paid parental leave
- 2 weeks paid grandparent leave
- Extended care and bereavement leave
- Life insurance policy
- Pension Plan
- Central Amsterdam Location
- Discount CZ insurance
- Working in a multicultural environment - 45 different nationalities
- Commuting allowance for public transport & subsidized lunch
- Wellness benefits (Headspace subscription & wellness webinars)
- Hybrid friendly
- Work-from-home assistance
- Educational Opportunities
- Social hours & events and team-building
- 26 vacation days per year
Fare Harbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process.
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