Client Success Technical Support Specialist
7 dagen geleden
We are seeking a dedicated Client Success Technical Support Specialist to join our team, focusing exclusively on supporting our client, Heineken, along with their creative and media agencies. This role is pivotal in ensuring a seamless, efficient, and productive working relationship with Heineken, by providing top-notch technical support, managing user queries, and leading training sessions. You will work closely with the Account Director to drive client satisfaction, manage change requests, and maintain the highest level of service delivery.
Key Responsibilities
- Handle daily user queries and triage issues efficiently with the service desk.
- Maintain and report data on the user issue log to track and resolve issues promptly.
- Add users to projects as required, ensuring correct access and permissions.
- Manage new user requests, from creation to ensuring proper onboarding and access.
Requirements
- Bachelor's degree in Information Technology, Business Administration, or related field.
- 2-3 years experience in a technical support role, preferably within a client success or account management team in a SaaS scale up organization.
- Exceptional communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.
- Experience in conducting training sessions.
- Eagerness to learn.
- Ability to work independently and manage multiple tasks and deadlines in a fast-paced environment.
What We Offer
A salary range of 32-35k EUR gross per year, employee stock ownership, 27 days of annual leave, hybrid working model, travel allowance, bicycle lease plan, excellent tools, mental health and wellbeing support, office lunches, and a pension contribution for employees who are based in the Netherlands.
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