Customer Journey Expert Onboarding at Investments NL
1 maand geleden
About the Role
We are seeking a highly skilled Customer Journey Expert to join our Onboarding squad at Investments NL. As a key member of our team, you will be responsible for designing and implementing seamless onboarding experiences for our clients.
Your Responsibilities
- Develop and maintain end-to-end onboarding journeys for investment accounts, ensuring a smooth and simple experience for clients.
- Collaborate with stakeholders, including sales, risk, and developers, to achieve onboarding goals.
- Analyze data to identify improvements in online onboarding journeys and implement changes to enhance the client experience.
- Monitor onboarding journeys to ensure they are functioning as expected and address any issues promptly.
Your Profile
- Fluency in English and Dutch, with excellent communication and writing skills.
- Strong affinity with Business to IT, with experience in writing test plans, executing them, and putting releases to production.
- Ability to handle pressure and maintain a positive attitude in complex environments.
- Passion for investments and a willingness to increase your knowledge and skills in this area.
- Digital first mindset and experience in developing products that are simple and STP.
What We Offer
- Tailored salary based on your qualities and experience.
- 36 or 40 hour workweek.
- Individual leave: 24+2 individual holiday days based on 36 hr workweek.
- Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid).
- CSR days: up to 2 days per year to actively engage in society by volunteering.
- 13th month salary.
- 8% Holiday payment.
- Individual Savings Contribution (BIS), 3.5% of your gross annual salary.
- Mobility card.
- Attractive pension scheme.
- Hybrid working to blend home working for focus and office working for collaboration and co-creation.
How to Apply
Upload your CV and motivation letter by clicking the "Apply" button. Your motivational letter is crucial for us to understand what your drive and ambitions are in this role, with ING and your ambitions.
-
Customer Experience Specialist Onboarding at Investments
4 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAbout the RoleWe are seeking a highly skilled Customer Journey Expert to join our Onboarding team at ING. As a Customer Journey Expert, you will be responsible for designing and implementing end-to-end onboarding journeys for our investment customers.Your ResponsibilitiesCreate new advisor flows for intakes and revisions for our DPM and advice...
-
Customer Journey Transformation Specialist at Investments NL
2 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdWe are seeking a Customer Journey Transformation Specialist to join our Onboarding squad at Investments NL. This is an exciting opportunity for a passionate professional to contribute to our growth ambition and help us make investing accessible to our customers.At Investments, we operate in a complex environment with strong competition, rapid technological...
-
Customer Journey Expert for Investments Transformation
2 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAre you passionate about investments and want to contribute to ING's growth ambitions? We are seeking a Customer Journey Expert/business analyst for our shared platform in the Netherlands who will be responsible for onboarding Italy. The ideal candidate has excellent English and Dutch skills, both verbal and written, and is familiar with investment products...
-
Digital Investment Journey Architect
3 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdWe are seeking a talented Customer Journey Expert to join our Onboarding squad at ING Investments NL. As a key member of our team, you will be responsible for creating seamless and smooth experiences for clients when opening an investment account.Company OverviewAt ING, we strive to make investing accessible and help our customers grow their money. We...
-
Expert in Customer Journey for Investments
2 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAt ING, we are seeking an Expert in Customer Journey for Investments to join our team. This role is perfect for individuals who are passionate about investments and want to contribute to our growth ambition.About the RoleWe are looking for a talented professional who can help us make our expanding platform ready for the next step: onboarding Italy. As a...
-
Customer Journey Expert for Investment Strategy
4 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAre you passionate about investments and want to contribute to our growth ambition? This is the chance for you. We are looking for a Customer Journey Expert/business analyst for our shared platform who wants to take on the challenge to make our expanding platform ready for the next step: onboarding Italy. Our shared platform reaches from our Back-end system...
-
Customer Journey Specialist for Investment Opportunities
4 dagen geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAbout INGAt ING, we make investing accessible and help our customers grow their money. Our shared platform is currently servicing both Dutch and Belgium clients, and we are preparing to onboard the next country: Italy.Your Role and ResponsibilitiesYou will work in an international team with other Customer Journey Experts, front-end and back-end developers,...
-
Customer Journey Expert for Investments
4 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdInvestments is looking for a Customer Journey Expert to join our team and help us expand our platform to Italy. As a key member of our team, you will be responsible for onboarding the Italian investment proposition on our shared platform, which is based in the Netherlands. This involves working closely with Italian colleagues to translate the Italian...
-
Customer Journey Expert Investment Strategist
2 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdJob DescriptionWe are seeking a highly skilled Customer Journey Expert to join our team at ING. As a key member of our department, you will be responsible for leading the development of a new pension proposition.About UsAt ING, we strive to make investing accessible and help our customers responsibly grow their money. Our team operates in a complex and...
-
Customer Journey Expert Investment Strategist
1 week geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAt ING, we are seeking a highly motivated Customer Journey Expert to join our team in creating a new pension investing product.We make investing accessible and help our customers responsibly grow their money. The aim of the department is to increase the amount of money customers have invested.About the RoleThis exciting opportunity will allow you to leverage...
-
Customer Journey Strategist
4 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAbout the RoleWe are seeking a highly skilled Customer Journey Expert to join our team at ING. As a key member of our squad, you will be responsible for designing and implementing customer journeys for company onboarding.Key ResponsibilitiesDesign and implement customer journeys for company onboardingCollaborate with stakeholders to align requirements and...
-
Investment Proposition Specialist for Italian Markets
1 week geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdCompany OverviewING, a leading financial institution, is seeking an experienced professional to join our Investments team. As a Customer Journey Expert for Investments, you will play a crucial role in shaping the future of our shared platform and onboarding new markets.
-
Digital Transformation Expert Onboarding Specialist
2 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdJob Description:We are seeking a highly skilled Customer Journey Expert to join our Onboarding squad at ING. The successful candidate will be responsible for designing and implementing seamless customer onboarding experiences across our shared platform.Key Responsibilities:Create and refine new advisor flows for intakes and revisions of DPM and advice...
-
Customer Journey Expert
1 maand geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdCustomer Journey ExpertAs a Customer Journey Expert at ING, you will contribute to delivering top-notch services and products for our customers in Netting and Cash Pool. You will lead and manage end-to-end customer journeys from design to development and implementation in this field. Your core focus will be on delivering value to our customers, not on what...
-
Customer Journey Expert
1 maand geleden
Amsterdam, Noord-Holland, Nederland Sanquin VoltijdSanquinIn Nederland doneren honderdduizenden mensen bloed bij Sanquin: de Nederlandse bloedbank en hét instituut voor kennis en innovatie op het gebied van bloed. Die donaties worden getest en verwerkt en vinden uiteindelijk hun weg naar patiënten.Sanquin is aan het transformeren en heeft afgelopen jaren flinke stappen gemaakt. Er is onder andere een...
-
Product Manager
4 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAbout the RoleWe are seeking a highly skilled Customer Journey Expert to join our team at ING/BMG. As a Customer Journey Expert, you will be responsible for contributing to the development of top-notch services and products for our customers in Netting and Cash Pool.Key Responsibilities:Lead and manage end-to-end customer journeys from design to development...
-
Renewable Energy Investment Specialist
4 weken geleden
Amsterdam, Noord-Holland, Nederland Sunrock Investments B.V. VoltijdAt Sunrock Investments B.V., we're on a mission to harness the power of solar energy and drive the energy transition forward. As a key player in our team, you'll have the opportunity to collaborate with experts from various disciplines to develop innovative renewable energy projects.The role involves working closely with professionals from project...
-
Investment Insights Associate
2 weken geleden
Amsterdam, Noord-Holland, Nederland Saxo Bank VoltijdEmbark on a dynamic journey as an Investment Insights Associate at Saxo Bank. This part-time opportunity (16 hours per week) invites you to join a vibrant department of approximately 65+ Investment Specialists, dedicated to enhancing client satisfaction through excellent global client service efforts.Succeed in this role and you will receive comprehensive...
-
Customer Journey Expert
1 maand geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAbout the RoleING is seeking a highly skilled and experienced Customer Journey Expert to join our Financial Markets team. As a Customer Journey Expert, you will play a key role in delivering change initiatives and providing impactful analysis to support efficient change.Key ResponsibilitiesProvide analysis and insights to support business decisionsWork...
-
Customer Journey Expert
1 maand geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAbout the RoleWe are seeking a highly skilled Customer Journey Expert to join our team at ING. As a key member of our Financial Crime Analytics Transaction Monitoring team, you will play a critical role in defining the strategy and driving the development, implementation, and adoption of analytics capabilities in the financial crime transaction monitoring...