Customer Experience Specialist Onboarding at Investments
4 weken geleden
About the Role
We are seeking a highly skilled Customer Journey Expert to join our Onboarding team at ING. As a Customer Journey Expert, you will be responsible for designing and implementing end-to-end onboarding journeys for our investment customers.
Your Responsibilities
- Create new advisor flows for intakes and revisions for our DPM and advice products.
- Engage with stakeholders and analyze data to determine improvements in our online onboarding journeys in the Netherlands and Belgium.
- Monitor and troubleshoot onboarding journeys to ensure they meet our high standards.
Requirements
- Fluency in English and Dutch.
- Strong affinity with Business to IT.
- Ability to handle pressure and work in a fast-paced environment.
- Passion for investments and a willingness to learn and grow.
- Digital first mindset and experience with process simplification.
What We Offer
- A competitive salary tailored to your experience.
- A 36 or 40 hour workweek.
- Individual leave and diversity leave.
- CSR days and a hybrid working arrangement.
How to Apply
Please upload your CV and a motivational letter explaining why you are the perfect fit for this role.
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