Customer Experience Specialist Onboarding at Investments

2 dagen geleden


Amsterdam, Noord-Holland, Nederland ING Voltijd

About the Role

We are seeking a highly skilled Customer Journey Expert to join our Onboarding team at ING. As a Customer Journey Expert, you will be responsible for designing and implementing end-to-end onboarding journeys for our investment customers.

Your Responsibilities

  • Create new advisor flows for intakes and revisions for our DPM and advice products.
  • Engage with stakeholders and analyze data to determine improvements in our online onboarding journeys in the Netherlands and Belgium.
  • Monitor and troubleshoot onboarding journeys to ensure they meet our high standards.

Requirements

  • Fluency in English and Dutch.
  • Strong affinity with Business to IT.
  • Ability to handle pressure and work in a fast-paced environment.
  • Passion for investments and a willingness to learn and grow.
  • Digital first mindset and experience with process simplification.

What We Offer

  • A competitive salary tailored to your experience.
  • A 36 or 40 hour workweek.
  • Individual leave and diversity leave.
  • CSR days and a hybrid working arrangement.

How to Apply

Please upload your CV and a motivational letter explaining why you are the perfect fit for this role.



  • Amsterdam, Noord-Holland, Nederland ING Voltijd

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Onboarding team at Investments NL. As a key member of our squad, you will be responsible for designing and implementing seamless onboarding experiences for our clients.Key ResponsibilitiesDevelop and maintain end-to-end onboarding journeys for clients, ensuring a smooth and...


  • Amsterdam, Noord-Holland, Nederland ING Voltijd

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Onboarding squad at Investments NL. As a key member of our team, you will be responsible for designing and implementing seamless customer onboarding experiences that drive business growth and customer satisfaction.Key ResponsibilitiesDevelop and maintain a deep understanding of...


  • Amsterdam, Noord-Holland, Nederland ING Voltijd

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Onboarding team at Investments NL. As a key member of our squad, you will be responsible for designing and implementing seamless onboarding experiences for our clients.Key ResponsibilitiesDevelop and maintain end-to-end onboarding journeys for clients, ensuring a smooth and...


  • Amsterdam, Noord-Holland, Nederland ING Voltijd

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Onboarding team at Investments NL. As a key member of our squad, you will be responsible for designing and implementing seamless onboarding experiences for our clients.Key ResponsibilitiesDevelop and maintain end-to-end onboarding journeys for clients, ensuring a smooth and...


  • Amsterdam, Noord-Holland, Nederland ING Voltijd

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Onboarding team at Investments NL. As a key member of our squad, you will be responsible for designing and implementing seamless onboarding experiences for our clients.Key ResponsibilitiesDevelop and maintain end-to-end onboarding journeys for clients, ensuring a smooth and...


  • Amsterdam, Noord-Holland, Nederland ING Voltijd

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Onboarding squad at Investments NL. As a key member of our team, you will be responsible for designing and implementing seamless onboarding experiences for our clients.Your ResponsibilitiesDevelop and maintain end-to-end onboarding journeys for investment accounts, ensuring a...


  • Amsterdam, Noord-Holland, Nederland ING Voltijd

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Onboarding team at Investments NL. As a key member of our squad, you will be responsible for designing and implementing seamless onboarding experiences for our clients.Key ResponsibilitiesDevelop and maintain end-to-end onboarding journeys for clients, ensuring a smooth and...


  • Amsterdam, Noord-Holland, Nederland ING Voltijd

    We are looking for a Customer Journey Expert to join the Onboarding squad of our shared platform. Our shared platform reaches from our Back-end system Europort to our mobile banking app and everything in between. You specifically will be responsible for all journeys that enable the client or advisor to open an investment account.The work environmentAt...


  • Amsterdam, Noord-Holland, Nederland Teamleader Voltijd

    About the RoleWe are seeking a highly skilled Customer Onboarding Manager to join our team at Teamleader. As a Customer Onboarding Manager, you will be responsible for ensuring a seamless onboarding experience for our customers, helping them to get the most out of our product and achieve their business goals.Key ResponsibilitiesDevelop and implement...


  • Amsterdam, Noord-Holland, Nederland Teamleader Voltijd

    Customer Onboarding SpecialistWe are seeking a Customer Onboarding Specialist to drive customer adoption of our product, Teamleader Focus, and ensure their success.About the RoleOnboard new customers and train them to get the most out of our product. Collaborate with customers to formulate strategies and tactics to achieve their objectives and goals. Follow...


  • Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

    {"h2": "Delightful Customer Care at Lemonade ", "p": "At Lemonade, we're on a mission to revolutionize the insurance industry with a customer-centric approach. As a Customer Experience Specialist, you'll play a vital role in delivering exceptional service to our customers, while working alongside a talented team of innovators and problem-solvers. ", "ul":...


  • Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

    About the RoleWe're seeking a highly motivated and empathetic Customer Experience Specialist to join our team at Lemonade. As a Customer Experience Specialist, you will be responsible for providing surprisingly delightful customer care to our customers, while working alongside some of the best talent from the tech and insurance industries.Key...


  • Amsterdam, Noord-Holland, Nederland Teamleader Voltijd

    About the RoleWe are seeking a highly skilled Customer Onboarding Manager to join our team at Teamleader. As a key member of our customer success team, you will be responsible for driving customer adoption of our product, Teamleader Focus, and ensuring that our customers receive great value from our solution.Your primary focus will be on onboarding new...


  • Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

    About the RoleWe are seeking a highly motivated and empathetic Customer Experience Specialist to join our team at Lemonade. As a Customer Experience Specialist, you will be responsible for providing surprisingly delightful experiences to our customers through all our channels (email, phone, etc.).Key ResponsibilitiesProvide surprisingly delightful...


  • Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

    {"h2": "Delightful Customer Care at Lemonade ", "p": "At Lemonade, we're on a mission to revolutionize the insurance industry with a customer-centric approach. As a Customer Experience Specialist, you'll play a crucial role in providing surprisingly delightful experiences to our customers through all our channels. ", "ul": [{"li": "Advocate for our community...


  • Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

    {"h2": "Delightful Customer Care at Lemonade ", "p": "At Lemonade, we're on a mission to revolutionize the insurance industry with a customer-centric approach. As a Customer Experience Specialist, you'll play a crucial role in providing surprisingly delightful experiences to our customers through all our channels, including email and phone. ", "ul": [{"li":...


  • Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

    About the RoleWe're seeking a highly motivated and empathetic Customer Experience Specialist to join our team at Lemonade. As a customer-centric tech company, we're revolutionizing the insurance industry with a smart, instant, and delightful experience.In this role, you'll provide surprisingly delightful experiences to our customers through various channels,...


  • Amsterdam, Noord-Holland, Nederland Carbon Equity Voltijd

    About Carbon EquityCarbon Equity is a pioneering climate tech venture capital and private equity fund investment platform. Our mission is to unlock private capital at scale to help solve the world's greatest challenges, starting with climate change. We reshape the investment landscape by enabling individuals to invest in ventures that drive positive change...


  • Amsterdam, Noord-Holland, Nederland Tipalti Voltijd

    About the Role:We are seeking a highly skilled Customer Onboarding Manager to lead implementation projects with new and existing customers of our rapidly growing SaaS-based fintech solution.As a key member of our team, you will be responsible for delivering complex projects while ensuring a great customer experience. You will work independently on...


  • Amsterdam, Noord-Holland, Nederland Maandag Voltijd

    Over de functieIn het hart van Amsterdam staat het hoofdkantoor van Maandag. Hier werken wij elke dag aan een krachtige basis voor de vele professionals en organisaties waar wij mee samenwerken. Wij houden van kwaliteit, vernieuwen, verbeteren en snelheid. Om dit vast te kunnen houden zijn wij opzoek naar versterking in de rol van een Customer Onboarding...