Customer Experience Specialist Onboarding at Investments

4 weken geleden


Amsterdam, Noord-Holland, Nederland ING Voltijd

About the Role

We are seeking a highly skilled Customer Journey Expert to join our Onboarding team at ING. As a Customer Journey Expert, you will be responsible for designing and implementing end-to-end onboarding journeys for our investment customers.

Your Responsibilities

  • Create new advisor flows for intakes and revisions for our DPM and advice products.
  • Engage with stakeholders and analyze data to determine improvements in our online onboarding journeys in the Netherlands and Belgium.
  • Monitor and troubleshoot onboarding journeys to ensure they meet our high standards.

Requirements

  • Fluency in English and Dutch.
  • Strong affinity with Business to IT.
  • Ability to handle pressure and work in a fast-paced environment.
  • Passion for investments and a willingness to learn and grow.
  • Digital first mindset and experience with process simplification.

What We Offer

  • A competitive salary tailored to your experience.
  • A 36 or 40 hour workweek.
  • Individual leave and diversity leave.
  • CSR days and a hybrid working arrangement.

How to Apply

Please upload your CV and a motivational letter explaining why you are the perfect fit for this role.



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