Digital Service Excellence Leader

4 weken geleden


Rotterdam, Zuid-Holland, Nederland DEPT Voltijd

We are seeking a skilled Digital Service Excellence Leader to join our team at DEPT, a pioneering digital agency. If you have 3+ years of experience in service management, project management, and/or IT operations, preferably within a digital agency or technical services environment, we want to hear from you.

The ideal candidate will have a deep understanding of managed services, service level agreements, and the digital product delivery lifecycle. They will be a strong relationship builder with the ability to engage and maintain trust with key stakeholders at all levels of the client organization. A proactive, service-oriented mindset, excellent communication skills, and the ability to thrive in a fast-paced environment are essential for this role.

We offer a competitive salary of around €60,000 - €80,000 per year, depending on experience. Benefits include a reputation for doing good, awesome clients, and the choice to work where you are most productive. You will also have access to our DEPT/YOU Learning Menu and DEPT/YOU Special Programs, which will help you develop your skills and advance your career.

Our culture is big enough to cope and small enough to care. We invest in our employees, providing them with the autonomy to solve our clients' problems and offering a range of benefits, including a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office. We also offer a discount on your lease bike and ride in style with an NS Business Card.

As a Digital Service Excellence Leader at DEPT, you will be responsible for managing end-to-end service delivery, ensuring the highest level of performance, stability, and availability. You will serve as the primary point of contact for clients, establishing and maintaining strong relationships with them. You will also collaborate with internal teams to deliver seamless service and identify opportunities for service improvements.

The role requires a strong understanding of digital services, service level agreements, and the digital product delivery lifecycle. Excellent communication and problem-solving skills are essential, as well as the ability to thrive in a fast-paced environment. If you are a proactive, service-oriented individual with a passion for technology and digital experiences, we encourage you to apply for this exciting opportunity.

As a pioneer at heart, we are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and are a new model of agency, with a deep skillset in tech and marketing. We hire curious, self-driven, talented people who never stop innovating. We take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.



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