Senior Desk Side Support Engineer
6 dagen geleden
Job Summary:
We are seeking a highly skilled Desk Side Support Engineer to join our team at STAFIDE. As a key member of our organization, you will be responsible for identifying attrition percentages within accounts and implementing initiatives to reduce them.
Key Responsibilities:
- Attrition Reduction: Identify attrition percentages within accounts and implement initiatives to reduce them.
- Productivity Improvement: Conduct value addition activities (Continuous Improvement Programs and Service Improvement Plans) to enhance productivity.
- Profit Improvement: Execute Profit Improvement Plans, review budget versus actual costs, and analyze deviations to strategize reductions through automation and self-driven initiatives.
- Account Retention: Ensure the retention of accounts up for renewal and maintain high levels of customer satisfaction (ACSAT).
- Team Management: Manage team responsibilities and project deliverables to ensure completion within Service Level Agreements (SLAs) through effective management and monthly reviews.
- Revenue Generation: Oversee the generation of account-level revenue and profitability.
- Team Development: Facilitate the absorption of freshers as per the defined account targets.
Requirements:
- Experience: Proven experience in managing desk side services or related fields, with a focus on account management, attrition reduction, and productivity improvement.
- Skills: Demonstrated ability in handling budget management, cost analysis, and implementing effective strategies to meet financial goals. Strong skills in customer satisfaction management and account retention. Experience in team management and ensuring project deliverables meet SLAs.
- Abilities: Analyze data and identify trends to implement effective strategies for reducing attrition and improving productivity. Manage and review budgets, and implement corrective actions to align with financial targets. Drive initiatives for high customer satisfaction and account retention. Lead and motivate a team to achieve project milestones and meet SLA requirements. Generate revenue and meet account-specific financial targets.
What We Offer:
- Collaborative Environment: A collaborative and innovative workplace that encourages creativity and supports professional growth.
- Opportunities for Growth: Opportunities to lead and implement cutting-edge technology solutions in a robust environment.
- Competitive Compensation: Competitive compensation and benefits, with opportunities for career advancement and continuous learning.
- Dynamic Team: A dynamic team environment where your skills and expertise will be valued and where you can make a significant impact on our technological direction.
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