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Desktop Support Specialist
2 maanden geleden
About ESP Global Services
ESP Global Services is a leading provider of customized 24/7 global IT support solutions, expertly managed by a dedicated service delivery team. We offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination.
The Role
We are seeking a skilled Desktop Support Specialist to join our team in Schiphol Airport, Amsterdam. As a key member of our European-wide delivery team, you will support our partner, a Fortune 500 company active in four main business areas: aerospace, building automation, high-performance materials and technologies, and security.
Key Responsibilities
- Respond to incidents and service requests from customers and manage them to a successful solution.
- Ticket handling based on client requirements
- Provide desk-side support services to the customer
- Support with installing, troubleshooting, and setting up desktops, printers, laptops, and other computer peripheral hardware issues
- Basic administration of Windows O/S.
- Providing IT infrastructure support that includes hardware, software, operating system troubleshooting, and troubleshooting without affecting hardware warranty breaches or as per customer's security requirements.
- Follow the installation instructions when installing and troubleshooting computer applications.
- 'Smart Hand' support for peripheral and network hardware, including but not limited to monitors, keyboards, mice, printers, fax machines, routers, scanners, wireless routers, switches, firewalls, racks, cabinets and multi-port data termination panels all under the 'Smart Hands' capability supported by the company and from available technology remotely.
- Work with corporate LAN and set up with the WAN concept.
Requirements
- 2+ years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues
- Skilled in desk-side support and PC break/fix including being comfortable with Windows O/S.
- Command of the Dutch and English languages, being evaluated during the selection procedure.
- Ability to work in a team or independently.
- Good knowledge of and experience with Microsoft desktop software
- Knowledge of wireless networking
- Basic knowledge of TCP/IP networks, DNS, DHCP, VPN and RDP.
What We Offer
- 20 days annual leave
- Pension (Age based %, 50/50 EE and ER)
- Perkbox discounts
- Unlimited access to free learning and development. We offer access to a training platform providing courses like CompTIA A+, CCNA Cisco modules, Microsoft Office 365, ITIL, etc.
