Desktop Support Specialist
4 weken geleden
At ESP Global Services, we are seeking a skilled Desktop Support Specialist to join our European-wide delivery team. As a key member of our team, you will be responsible for providing expert IT infrastructure field support to our clients.
The ideal candidate will have a strong background in troubleshooting hardware, software, and operating system issues, as well as experience with desk-side support and PC break/fix. Proficiency in Dutch and English languages is a must, and the ability to work in a team or independently is highly valued.
As a Desktop Support Specialist, you will be responsible for:
- Responding to incidents and service requests from customers and managing them to a successful solution.
- Providing desk-side support services to the customer.
- Supporting with installing, troubleshooting, and setting up desktops, printers, laptops, and other computer peripheral hardware issues.
- Basic administration of Windows O/S.
- Providing IT infrastructure support that includes hardware, software, operating system troubleshooting, and troubleshooting without affecting hardware warranty breaches or as per customer's security requirements.
- Following the installation instructions when installing and troubleshooting computer applications.
- 'Smart Hand' support for peripheral and network hardware, including but not limited to monitors, keyboards, mice, printers, fax machines, routers, scanners, wireless routers, switches, firewalls, racks, cabinets and multi-port data termination panels all under the 'Smart Hands' capability supported by the company and from available technology remotely.
- Working with corporate LAN and setting up with the WAN concept.
Benefits of working with ESP Global Services include:
- 20 days annual leave.
- Pension (Age based %, 50/50 EE and ER).
- Perkbox discounts.
- Unlimited access to free learning and development. We offer access to a training platform providing courses like CompTIA A+, CCNA Cisco modules, Microsoft Office 365, ITIL, etc.
As a Desktop Support Specialist, you will have the opportunity to work in a multicultural environment and develop your career in IT support, supported by a strong learning and development culture. If you are motivated to deliver service excellence and like the variety of end-user environments, we encourage you to apply for this exciting opportunity.
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