Desktop Support Specialist

4 weken geleden


Amsterdam, Noord-Holland, Nederland ESP Global Services Voltijd

At ESP Global Services, we are seeking a skilled Desktop Support Specialist to join our European-wide delivery team. As a key member of our team, you will be responsible for providing expert IT infrastructure field support to our clients.

The ideal candidate will have a strong background in troubleshooting hardware, software, and operating system issues, as well as experience with desk-side support and PC break/fix. Proficiency in Dutch and English languages is a must, and the ability to work in a team or independently is highly valued.

As a Desktop Support Specialist, you will be responsible for:

  • Responding to incidents and service requests from customers and managing them to a successful solution.
  • Providing desk-side support services to the customer.
  • Supporting with installing, troubleshooting, and setting up desktops, printers, laptops, and other computer peripheral hardware issues.
  • Basic administration of Windows O/S.
  • Providing IT infrastructure support that includes hardware, software, operating system troubleshooting, and troubleshooting without affecting hardware warranty breaches or as per customer's security requirements.
  • Following the installation instructions when installing and troubleshooting computer applications.
  • 'Smart Hand' support for peripheral and network hardware, including but not limited to monitors, keyboards, mice, printers, fax machines, routers, scanners, wireless routers, switches, firewalls, racks, cabinets and multi-port data termination panels all under the 'Smart Hands' capability supported by the company and from available technology remotely.
  • Working with corporate LAN and setting up with the WAN concept.

Benefits of working with ESP Global Services include:

  • 20 days annual leave.
  • Pension (Age based %, 50/50 EE and ER).
  • Perkbox discounts.
  • Unlimited access to free learning and development. We offer access to a training platform providing courses like CompTIA A+, CCNA Cisco modules, Microsoft Office 365, ITIL, etc.

As a Desktop Support Specialist, you will have the opportunity to work in a multicultural environment and develop your career in IT support, supported by a strong learning and development culture. If you are motivated to deliver service excellence and like the variety of end-user environments, we encourage you to apply for this exciting opportunity.


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