Desktop Support Specialist

4 dagen geleden


Amsterdam, Noord-Holland, Nederland ESP Global Services Voltijd
About the Role

ESP Global Services is seeking a skilled Desktop Support Engineer to join our team in Schiphol Airport, Amsterdam. As a key member of our European-wide delivery team, you will provide expert support to our partner, a Fortune 500 company active in four main business areas.

Key Responsibilities

  • Respond to incidents and service requests from customers, managing them to a successful solution.
  • Provide desk-side support services to customers, including installing, troubleshooting, and setting up desktops, printers, laptops, and other computer peripheral hardware issues.
  • Support with basic administration of Windows O/S and provide IT infrastructure support, including hardware, software, and operating system troubleshooting.
  • Work with corporate LAN and set up with the WAN concept.
  • Collaborate with the team to ensure seamless support delivery.

Requirements

  • 2+ years' experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues.
  • Skilled in desk-side support and PC break/fix, including being comfortable with Windows O/S.
  • Command of the Dutch and English languages.
  • Ability to work in a team or independently.
  • Good knowledge of and experience with Microsoft desktop software.
  • Knowledge of wireless networking and basic knowledge of TCP/IP networks, DNS, DHCP, VPN, and RDP.

What We Offer

  • 20 days annual leave.
  • Pension (Age-based %, 50/50 EE and ER).
  • Perkbox discounts.
  • Unlimited access to free learning and development, including courses like CompTIA A+, CCNA Cisco modules, Microsoft Office 365, ITIL, etc.

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