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Desktop Support Specialist

2 maanden geleden


Amsterdam, Noord-Holland, Nederland Total IT Global Voltijd

Total IT Global is a leading provider of integrated IT solutions, offering holistic and vendor-agnostic services for workspaces, data centers, and cloud infrastructures across 128 countries.

We help high-growth enterprises navigate their entire IT asset lifecycle, from hardware provisioning to disposal and certified data destruction, delivering a unified experience with a consultative approach.

The Role

Your responsibilities will include:

  • Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
  • Excellent communication, relationship-building, and internal customer service skills.
  • Willingness to work off-hours and weekends for projects or emergency support.
  • Providing first-level contact and problem resolution for customer issues.
  • Collaborating with Third Party Vendors to remediate complex AV issues.
  • Timely communication on issue status and resolution.
  • Maintaining ticket updates for all reported incidents.
  • Installing, upgrading, supporting, and troubleshooting XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
  • Basic knowledge of Mac operating system for supporting Apple PC users.
  • Installing, upgrading, supporting, and troubleshooting printers and computer hardware.
  • Performing general preventative maintenance tasks on computers, laptops, printers.
  • Performing remedial repairs on Desktops, laptops, printers, and other authorized peripheral equipment.
  • Using diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
  • Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
  • This position requires flexibility and teamwork in a project-based environment.
  • Providing L1 support to non-network attached printers.

Ideal Profile

  • At least 1 year of experience in a similar role within IT.
  • Working knowledge of Desktop Support.
  • A strong team player who can manage multiple stakeholders.
  • Strong attention to detail and delivery of high-quality work.
  • Highly goal-driven and able to work well in fast-paced environments.

What's on Offer?

  • A role that offers a breadth of learning opportunities.