Desktop Support Specialist
3 weken geleden
Total IT Global is a pioneering IT solutions provider, offering comprehensive, vendor-agnostic solutions for workspaces, data centers, and cloud infrastructures in over 128 countries. We empower high-growth enterprises to navigate their entire IT asset lifecycle, from hardware provisioning to disposal and certified data destruction, delivering a unified experience with a consultative approach.
The RoleYour key responsibilities will include:
- Providing expert support for Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation, and troubleshooting, as well as Enterprise anti-virus solutions and Helpdesk ticketing systems.
- Building and maintaining excellent communication and relationship-building skills, with a strong focus on internal customer service.
- Working flexible hours, including off-hours and weekends, to support projects and emergency support requirements.
- Providing first-level contact and problem resolution for customer issues, working closely with Third Party Vendors to remediate complex AV issues as needed.
- Communicating timely updates on issue status and resolution, and maintaining accurate ticket updates for all reported incidents.
- Installing, upgrading, supporting, and troubleshooting XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, as well as Cisco Jabber and other authorized desktop applications.
- Developing basic knowledge of Mac operating systems to support Apple PC users.
- Installing, upgrading, supporting, and troubleshooting printers and computer hardware.
- Performing general preventative maintenance tasks on computers, laptops, and printers, and performing remedial repairs on Desktops, laptops, printers, and other authorized peripheral equipment.
- Utilizing diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
- Requiring a broad experience of IT, with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
- This position demands the ability to work in a project-based environment, requiring flexibility and teamwork, and performing other duties as assigned.
- Providing Level 1 support for non-network attached printers.
We are seeking a highly motivated and experienced individual with at least 1 year of solid experience in a similar role within IT, with a strong working knowledge of Desktop Support.
The ideal candidate will be a strong team player who can manage multiple stakeholders, with a keen eye for detail and a commitment to delivering high-quality work.
They will be highly goal-driven, able to work well in fast-paced environments, and possess excellent communication and relationship-building skills.
What's on Offer?A role that offers a breadth of learning opportunities, with a chance to work with a leading IT solutions provider and contribute to the success of our clients.
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