Desktop Support Specialist

1 week geleden


Amsterdam, Noord-Holland, Nederland Snaphunt Voltijd

The Opportunity

We are seeking a skilled Desktop Support Engineer to join our team at Snaphunt. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities

  • Provide first-level technical support for desktop and laptop issues, including troubleshooting and resolving problems with Windows operating systems, Microsoft Office applications, and other software.
  • Collaborate with internal stakeholders to identify and resolve technical issues, ensuring minimal downtime and maximum productivity.
  • Develop and maintain knowledge of emerging technologies and trends in the IT industry, staying up-to-date on the latest tools and techniques.
  • Work closely with our team to implement and maintain our helpdesk ticketing system, ensuring seamless communication and issue resolution.
  • Perform routine maintenance tasks, such as software updates and hardware checks, to ensure optimal system performance.
  • Provide excellent customer service, responding promptly to client inquiries and resolving issues in a timely and professional manner.

Requirements

  • At least 1 year of experience in a similar role, with a strong background in desktop support and technical troubleshooting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Basic knowledge of Mac operating systems and experience supporting Apple devices.

About Us

Snaphunt is a leading provider of integrated IT solutions, offering holistic and vendor-agnostic services to clients worldwide. We are committed to delivering exceptional service and support to our clients, and we are seeking a talented Desktop Support Engineer to join our team.


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