Customer Relationship Manager

1 maand geleden


Eindhoven, Noord-Brabant, Nederland Prodrive Technologies Voltijd

{"h1": "Customer Relationship Manager - EV Charging Solutions", "p": "At Prodrive Technologies, we're shaping the future of e-mobility by making the world electric. As our Customer Relationship Manager for EV Charging solutions, you'll play a crucial role in ensuring our customers receive top-notch service, both in technical and customer-related matters. Your goal is to build strong relationships with our customers, providing them with a worry-free experience and the best personal service in the EV market.", "ul": [{"li": "Address customer concerns with a friendly and effective approach, ensuring clear communication."}, {"li": "Act as a central point for resolving software, hardware, and installation issues by coordinating with various departments."}, {"li": "Lead initiatives to collect positive customer feedback and improve service processes."}, {"li": "Develop and implement a strategic Customer Service Roadmap, utilizing tools to enhance overall customer service."}, {"li": "Proactively identify opportunities for improvement in customer support and take necessary steps to elevate service quality."}, {"li": "Provide guidance and support to maintain a high standard of customer service within the team."}, {"li": "Stay informed about product knowledge to better assist customers."}, {"li": "Cultivate a customer-centric culture within the team."}], "h2": "Key Responsibilities", "h3": "Profile", "ul2": [{"li": "Proven experience in customer relationship management with a dedicated focus on data-driven, process-oriented practices."}, {"li": "Fluent in the Dutch and English languages (other languages will be a strong plus)."}, {"li": "In-depth knowledge of industry-leading customer service tools."}, {"li": "Experience in a process-driven manufacturing environment, preferably with technical products, solutions, or services distributed globally."}, {"li": "Strong leadership skills, demonstrating the ability to lead and inspire a customer service team."}, {"li": "Exceptional communication and interpersonal skills."}]}



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