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Customer Experience Ambassador

2 maanden geleden


Amsterdam, Noord-Holland, Nederland Ikea Voltijd
About the Role

We are seeking a highly skilled and enthusiastic individual to join our team as a Greeter at our Amsterdam HUB. As a key member of our Workplace Support team, you will be responsible for providing a warm and welcoming experience for our co-workers and visitors.

Key Responsibilities
  • Ensure a positive and welcoming experience for co-workers and visitors alike, making them feel at home and providing them with any information, guidance, or support needed.
  • Secure high-quality standards and excellence in operations for the reception tasks, including planning, preparing, and facilitating Welcome Tours for new employees.
  • Maintain a clean and tidy entrance area, ensuring all necessary supplies and information are available and up-to-date.
  • Contribute to continuous improvement by actively seeking and acting upon feedback or needs addressed by our co-workers or visitors.
  • Participate in the first aid and rescue team, taking duty responsibility for daily operations when scheduled and supporting other areas of Workplace Support as needed.
Requirements
  • Excellent social skills with an open attitude towards all internal and external visitors.
  • Strong communication skills, with the ability to communicate confidently in English and preferably also in Dutch, both written and spoken.
  • Experience working with direct customer contact in the field of customer services, hospitality business, or other service businesses in a multicultural environment.
  • Service-minded, helpful, structured, and proactive, with a passion for providing excellent services and striving for excellence and high performance.
  • Ability to work with multiple computer applications, preferably Office, and perceive technology as an enabler.
About Us

We are a dynamic and inclusive team that values diversity and promotes a culture of respect and empathy. We believe that our differences are what make us stronger and more innovative, and we are committed to creating a workplace that is welcoming and inclusive for all.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and enthusiastic individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.