Customer Experience Representative
1 week geleden
MR MARVIS is a fast-growing clothing brand based in Amsterdam, dedicated to designing high-quality shorts and pants for men. Our mission is to become the number one shorts brand worldwide.
We're a group of young, talented people who are passionate about providing exceptional customer service every day. We believe in nurturing an inclusive environment for all our employees, regardless of their background, culture, or perspective.
Job DescriptionAs a Customer Experience Agent at MR MARVIS, you will be responsible for delivering a first-class service to our customers. Your tasks will include:
- Daily customer support via email, phone, chat, and social media
- Identifying creative ways to delight our customers and exceed industry standards
- Processing returns and reviews on Trustpilot or other portals
- Providing customer feedback to the company to improve the customer experience
We're looking for someone who is highly proficient in spoken and written German and English, with excellent communication skills. You should be available to work at least 16 hours per week, including at least 8 hours regularly during the weekend.
Required Skills and QualificationsTo succeed in this role, you'll need:
- Registration and residency in the Netherlands (mandatory)
- Excellent language skills in German and English (ideally native speaker in German, fluent in English)
- A 'can-do' attitude and a passion for delivering exceptional customer service
We offer a competitive salary of €16.08 per hour, plus bonus opportunities up to 10% per month. You'll also receive:
- All the equipment you need, including a MacBook
- A daily fresh lunch provided by MR MARVIS
- Travel allowance if you live outside Amsterdam
- An inspiring office near the Amstel Hotel
- Cool team events and Friday afternoon drinks
- Wellbeing budget to use for Swapfiets or other gyms
- Free unlimited access to Open Up (coaching/psychologist platform) and Meditation Moments (meditation app)
- 25% discount on all MR MARVIS products
MR MARVIS is an equal opportunity employer, committed to fostering a diverse and inclusive environment for all our employees.
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