Customer Support Specialist

12 uur geleden


Eindhoven, Noord-Brabant, Nederland SendCloud Voltijd
About the Role

This is a unique opportunity to join Sendcloud, a leading shipping solution provider, as a Customer Support Specialist. In this role, you will be responsible for delivering exceptional customer experiences, transforming customers into digital bosses, and empowering them to make informed decisions.

Key Responsibilities
  • Provide top-notch customer support through various channels, including phone, email, and chat.
  • Help customers navigate our all-in-one shipping solution, automating shipping processes for e-commerce businesses.
  • Collaborate with customers to resolve issues, answer questions, and provide solutions to improve their shipping experience.
  • Work closely with the customer support team to ensure seamless communication and efficient issue resolution.
  • Stay up-to-date with industry trends, best practices, and Sendcloud's products and services to provide expert advice and guidance.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Fluent in English (and a second language such as Dutch, Spanish, French, Italian, or German).
  • Proven experience in customer support, preferably in the e-commerce or SaaS industry.
  • Ability to multitask, work in a fast-paced environment, and prioritize tasks effectively.
  • Commercial mindset, with a focus on customer satisfaction and loyalty.
What We Offer
  • A dynamic and international work environment, with a focus on innovation and growth.
  • A competitive salary, with opportunities for professional development and career advancement.
  • A comprehensive benefits package, including health insurance, pension scheme, and travel compensation.
  • A hybrid work option, with the flexibility to work from home and in the office.
  • A WFH budget, to support your home workspace and productivity.


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