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Customer Support Specialist

2 maanden geleden

Eindhoven, Noord-Brabant, Nederland SendCloud Voltijd
About the Role

This is a unique opportunity to join Sendcloud, a leading shipping solution provider, as a Customer Support Specialist. As a key member of our team, you will play a crucial role in empowering businesses with world-class shipping solutions.

Key Responsibilities
  • Transform customers into digital bosses by providing expert knowledge and support
  • Help customers make informed decisions by answering questions about shipments, software, and other related topics
  • Provide professional support to our B2B customer group through various channels, including webcare, inbound calls, chats, and tickets
  • Collaborate with the team to identify and implement solutions to improve customer experience
Requirements
  • Excellent communication and problem-solving skills
  • Fluent in English and a second language (Dutch, Spanish, French, Italian, or German)
  • Previous experience in Customer Support is a plus
  • Knowledge of online products, e-commerce, and/or SaaS is a plus
  • Availability to work full-time (40 hours/week) with a flexible schedule
What We Offer
  • A dynamic and international work environment
  • A competitive base salary between €3,000 and €4,000 gross per month
  • Holidays: 25 days per year on a full-time basis + a free holiday on/around your birthday
  • A study budget of €1,000 per year to support your professional growth
  • A hybrid work option and a WFH budget to create a comfortable workspace
  • Access to a Sendcloud gym and a pension scheme
  • Discount on health insurance and travel compensation