Customer Support Expert

3 weken geleden


Eindhoven, Noord-Brabant, Nederland SendCloud Voltijd
About Sendcloud

At Sendcloud, we empower businesses with world-class shipping solutions. Our all-in-one shipping platform automates shipping processes for e-commerce companies, serving over, customers throughout Europe and beyond.

Job Description

We're seeking a talented Customer Support Specialist to join our team. As a key member of our customer success team, you'll be responsible for providing exceptional support to our B2B customers, ensuring they get the help they need in a professional and timely manner.

Key Responsibilities
  • Transform customers into digital bosses by providing expert knowledge and guidance
  • Help customers make informed decisions and resolve issues related to shipments and software
  • Handle inbound calls, chats, and tickets via Zendesk, providing solutions and improvements where necessary
  • Collaborate with the customer success team to ensure seamless customer experiences
Requirements
  • Excellent communication and problem-solving skills
  • Fluent in English (and a second language such as Dutch, Spanish, French, Italian, or German)
  • Proactive and commercial mindset with a passion for customer support
  • Previous experience in customer support is a plus
  • Knowledge of online products, e-commerce, and/or SaaS is a plus
What We Offer
  • Base salary between €3,000 and €4,000 gross per month (depending on level)
  • Holidays: 20 days per year on a full-time basis + a free holiday on/around your birthday
  • Mini-sabbatical of 4 weeks after 3 years of employment
  • Study budget of €1,000 per year
  • Hybrid work option & WFH budget
  • Pension scheme
  • Discount on health insurance
  • Travel compensation
  • Access to many different discount programs

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