Customer Support Specialist

1 maand geleden


Eindhoven, Noord-Brabant, Nederland Prodrive Technologies Voltijd

Customer Support Engineer

About the Role

We are seeking a highly skilled and motivated Customer Support Engineer to join our team at Prodrive Technologies. As a key member of our customer support team, you will be responsible for providing world-class technical support to our customers.

Key Responsibilities

  • Diagnose and troubleshoot customer technical problems to resolve system issues.
  • Provide second-line customer support when issues occur in the field.
  • Prioritize customer queries and escalate serious technical issues to internal teams.
  • Build and maintain strong relationships with customers to ensure their technical needs are met.

Requirements

  • French and/or German language proficiency is a must.
  • Adaptable in a highly dynamic environment.
  • Empathetic and technically skilled problem solver with a knack for digging to the root of problems and offering solutions.
  • Experience in a technical customer-focused position.

What We Offer

As a Customer Support Engineer at Prodrive Technologies, you will have the opportunity to work with a talented team of professionals who are passionate about electric mobility. We offer a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development.


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