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Customer Support Specialist
2 maanden geleden
Job Summary
We are seeking a highly skilled and experienced Customer Support Engineer to join our team at Prodrive Technologies. As a key member of our customer support department, you will be responsible for providing world-class technical support to our customers.
About the Role
The Customer Support Engineer will be the primary point of contact for customers experiencing technical issues with our products. Your goal will be to resolve these issues in a timely and professional manner, ensuring customer satisfaction and loyalty.
Key Responsibilities
- Provide technical support to customers via phone, email, and other communication channels.
- Diagnose and troubleshoot technical issues with our products and services.
- Collaborate with internal teams to resolve complex technical issues.
- Prioritize and manage customer queries and issues.
- Develop and maintain knowledge of our products and services to provide accurate and effective support.
Requirements
- Fluency in French and/or German language.
- Adaptable and flexible in a dynamic environment.
- Excellent problem-solving and communication skills.
- Experience in a technical customer-focused position.
What We Offer
As a Customer Support Engineer at Prodrive Technologies, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer support. You will be part of a dynamic and fast-paced environment that is committed to innovation and excellence.
