Luxury Front Desk Associate

6 dagen geleden


Amsterdam, Nederland W Amsterdam Voltijd

Welcome to W Amsterdam

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We are a luxury hotel located in the heart of Amsterdam, offering our guests an unforgettable experience. Our team is comprised of talented individuals who share a passion for delivering exceptional service and creating memorable moments.

About the Role

  • This is a fantastic opportunity to join our Welcome Desk Team as a Luxury Front Desk Associate. You will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of amazing.
  • As a key member of our team, you will be responsible for handling guest check-ins and check-outs, assigning rooms, and processing payments.
  • You will also be required to answer guest calls, respond to requests, and provide information about our hotel facilities and services.
  • In addition, you will be working closely with our Whatever/Whenever department to ensure that our guests receive personalized service and have an unforgettable experience.

About You

  • To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.
  • You will also need to be able to multitask, prioritize tasks, and maintain attention to detail.
  • Familiarity with front office systems and procedures is essential, as well as knowledge of hospitality industry standards and practices.
  • We are looking for someone who is passionate about delivering exceptional service, has a strong work ethic, and is committed to exceeding our guests' expectations.

What We Offer

  • A competitive salary of €28,000 - €38,000 per annum, depending on experience.
  • The opportunity to work in a dynamic and exciting environment with a talented team of professionals.
  • Ongoing training and development opportunities to help you achieve your career goals.
  • A generous benefits package, including health insurance, pension scheme, and paid time off.

Requirements

  • Fluency in English is essential, with proficiency in Dutch or another language being an advantage.
  • A minimum of one year's experience in a front office or customer-facing role is required.
  • A valid working permit for The Netherlands is necessary.

About Us

W Amsterdam is part of Marriott International, a global hospitality company with over 7,000 properties worldwide. We are committed to delivering exceptional service and creating unforgettable experiences for our guests. Join our team and become part of a global community of talented professionals who share a passion for hospitality and excellence.


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