Customer Relationship Management Specialist

2 maanden geleden

Amsterdam, Noord-Holland, Nederland Just Eat Takeaway Voltijd

About this position:

Key responsibilities include:

  • Design and enhance targeted marketing campaigns and individualized customer experiences to stimulate purchasing behavior and increase customer lifetime value.
  • Refine customer segmentation strategies to ensure timely and relevant messaging to the appropriate audience.
  • Utilize data analysis to deepen insights into customer behavior and create tailored experiences.
  • Employ SQL for advanced segmentation to guarantee precise communication with customers.
  • Assess both current and new marketing initiatives, consistently measuring their effectiveness, conducting A/B tests, and refining communication strategies across various channels.
  • Act as a CRM subject matter expert, promoting best practices within the CRM team and across other departments. Stay alert for innovative opportunities and experimental approaches.
  • Maintain a strong focus on customer engagement and satisfaction.

A typical day might involve:

Identifying a challenge related to customer retention in a specific market. You might convene a brief brainstorming session with your team to explore potential solutions.

The content team contributes relevant materials for your strategy. After launching the campaign, you observe improved engagement metrics. You create a dashboard to analyze engagement and purchasing patterns, discovering a significant reduction in churn for a targeted customer segment. You investigate this group further to uncover patterns in their behavior, providing valuable insights for long-term strategies.

Before you know it, the day has flown by as you immerse yourself in the outcomes of your latest customer engagement initiatives.

What you should ideally bring:

  • A degree in Business, Marketing, or a related discipline.
  • Proven experience in stakeholder management and project oversight.
  • A comprehensive understanding of data analytics, segmentation techniques, and A/B testing methodologies.
  • Experience in a dynamic, data-driven environment.
  • Proficiency in SQL (knowledge of data integration is a plus).
  • Ability to identify and implement process improvements for enhanced operational efficiency.
  • Strong organizational skills, attention to detail, and a proactive mindset.
  • Exceptional written and verbal communication skills, particularly in conveying complex analyses.
  • Commitment to operational excellence, ensuring campaigns and target audiences are executed accurately and efficiently.
  • A collaborative, intelligent, and open-minded individual who thrives in a diverse, international setting.
  • Fluency in English is essential, along with proficiency in at least one language relevant to our operational markets.
  • A minimum of three years of experience in a comparable digital role.

Our offer includes:

  • Relationship Building Specialist

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland beBee Professionals Voltijd

    Job Description:We are looking for a Relationship Building Specialist to join our team at beBee Professionals. The successful candidate will be responsible for building and maintaining strong relationships with our customers. This includes responding to customer inquiries, resolving complaints, and providing product information. The ideal candidate will...

  • Customer Relationship Management Specialist

    2 maanden geleden

    Amsterdam, Noord-Holland, Nederland Just Eat Takeaway Voltijd

    About this position:Key responsibilities include:Design and enhance targeted marketing initiatives and tailored customer experiences to stimulate purchasing behavior and foster customer loyalty.Refine customer segmentation strategies to ensure timely and relevant messaging to the appropriate audience.Leverage data analytics to deepen insights into customer...

  • Customer Relationship Management Specialist

    2 maanden geleden

    Amsterdam, Noord-Holland, Nederland Just Eat Takeaway Voltijd

    About the Position:Key Responsibilities:Design and enhance targeted marketing campaigns and tailored customer experiences to influence purchasing decisions and foster long-term customer loyalty.Refine customer segmentation strategies to ensure precise messaging reaches the appropriate audience at optimal times.Leverage data analytics to deepen insights into...

  • Senior Relationship Manager

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Job DescriptionAs a Relationship Manager at ING, you will be responsible for building and maintaining strong relationships with our top-tier clients in the real estate market. Your primary goal will be to identify and pursue new business opportunities, while also ensuring the satisfaction of our existing clients.Key ResponsibilitiesDevelop and execute a...

  • Customer Engagement Specialist

    3 dagen geleden

    Amsterdam, Noord-Holland, Nederland IQVIA Voltijd

    About the RoleWe are seeking a Customer Engagement Specialist to join our team at IQVIA. As a Customer Engagement Specialist, you will be responsible for building and maintaining strong relationships with healthcare professionals and key opinion leaders in the defined territory.Key ResponsibilitiesInform customers to strengthen relationships and enhance...

  • Relationship Manager

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Job DescriptionAs a Relationship Manager at ING, you will be responsible for building and maintaining strong relationships with our top-end real estate clients. You will be the regional figurehead for new and existing customers with an exposure > 3 million, sharing knowledge about financing and sustainability in real estate, and acting as a lead generator to...

  • Relationship Manager

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland beBee Professionals Voltijd

    Client Relations CoordinatorBeBee Professionals is seeking a skilled Client Relations Coordinator to support our team in Amsterdam.The ideal candidate will be responsible for building and maintaining strong relationships with clients, providing exceptional customer service, and ensuring customer satisfaction.Key Responsibilities:Develop and maintain...

  • Relationship Manager

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Job DescriptionAs a Relationship Manager at ING, you will be responsible for building and maintaining strong relationships with our top-end real estate clients. Your primary goal will be to understand the customer's strategic agenda and provide expert advice to help them achieve their goals.Key ResponsibilitiesDevelop and maintain a deep understanding of the...

  • Senior Relationship Manager

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Job DescriptionAs a Relationship Manager at ING, you will be responsible for building and maintaining strong relationships with our top-tier clients in the real estate market. Your primary goal will be to identify and pursue new business opportunities, while also ensuring the satisfaction of our existing clients.Key ResponsibilitiesDevelop and execute a...

  • Customer Support Specialist

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Page Personnel Voltijd

    Customer Support and Validation SpecialistWe are seeking a highly motivated and detail-oriented Customer Support and Validation Specialist to join our team at Page Personnel. As a key member of our team, you will be responsible for building strong relationships with customers, validating online questionnaires, and providing front-line support through phone...

  • Relationship Building Professional

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland beBee Professionals Voltijd

    We are seeking a Relationship Building Professional to manage client relationships, provide customer service, and ensure customer satisfaction. The ideal candidate will have excellent communication and interpersonal skills, be highly organized, and have a strong customer service background.Responsibilities:Develop and maintain relationships with...

  • Customer Relationship Manager

    23 uur geleden

    Amsterdam, Noord-Holland, Nederland Undutchables Voltijd

    We are seeking a highly skilled Sales Coordinator to join our team at Undutchables. As a Sales Coordinator, you will play a vital role in maintaining sustainable relationships and trust with dealers through effective communication and proactive issue resolution.Your Key Responsibilities:Building Relationships: Develop and maintain strong relationships with...

  • Relationship Manager

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Job DescriptionAs a Relationship Manager at ING, you will be responsible for building and maintaining strong relationships with our top-end real estate clients. You will be the key point of contact for these clients, providing expert advice and guidance on real estate financing and sustainability.Key ResponsibilitiesDevelop and execute a strategic plan to...

  • Customer Success Specialist

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Infoblox Voltijd

    About the RoleWe are seeking a highly skilled Customer Development Representative to join our team at Infoblox. As a key member of our Customer Development team, you will play a critical role in driving revenue growth and customer satisfaction.Key ResponsibilitiesAnalyze data to create practical proposals for expansion, upsell, and refresh, ensuring customer...

  • Customer Support Specialist

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Page Personnel Voltijd

    Customer Support & Validation SpecialistWe are seeking a highly motivated and detail-oriented Customer Support & Validation Specialist to join our team at Page Personnel. This role involves building strong relationships with customers, validating online questionnaires, and providing front-line support through phone calls and CRM management.Key...

  • Relationship Manager

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland beBee Professionals Voltijd

    Customer Relations SpecialistWe are seeking a highly skilled Customer Relations Specialist to provide exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve complaints in a timely and professional mannerProvide product information and support to customersDevelop and maintain strong relationships...

  • Senior Relationship Manager

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Job DescriptionAs a Relationship Manager at ING, you will be responsible for building and maintaining strong relationships with our top-end real estate clients. Your primary goal will be to understand the customer's strategic agenda and provide expert advice to help them achieve their goals.Key ResponsibilitiesDevelop and maintain a deep understanding of the...

  • Customer Engagement Specialist

    2 maanden geleden

    Amsterdam, Noord-Holland, Nederland IQVIA Voltijd

    Job SummaryWe are seeking a highly skilled Customer Engagement Specialist to join our team at IQVIA. As a key member of our organization, you will be responsible for building and maintaining strong relationships with healthcare professionals and key opinion leaders.Key ResponsibilitiesDevelop and execute tailored plans to engage with healthcare professionals...

  • Customer Experience Specialist

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Telio Management GmbH Voltijd

    About the Role:We are seeking a highly skilled and experienced Customer Experience Specialist to join our international service center in Amsterdam. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and requests via email, phone, and...

  • Customer Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Page Personnel Voltijd

    Customer Support and Validation SpecialistWe are seeking a highly motivated and detail-oriented Customer Support and Validation Specialist to join our team at Page Personnel. As a key member of our team, you will be responsible for building strong relationships with customers, validating online questionnaires, and providing front-line support through phone...