Customer Support Specialist Benelux
3 weken geleden
Bayer is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist Benelux. In this role, you will be responsible for providing exceptional customer service to our internal and external customers, ensuring timely and accurate resolution of customer inquiries and issues.
Key Responsibilities:- Provide customer support via phone, email, and chat, responding to customer inquiries and resolving issues in a timely and professional manner.
- Collaborate with cross-functional teams, including sales, marketing, and logistics, to ensure seamless customer experience.
- Develop and maintain strong relationships with customers, understanding their needs and preferences to provide personalized support.
- Identify and escalate customer complaints and issues to ensure prompt resolution and prevent recurrence.
- Stay up-to-date with product knowledge, industry trends, and company policies to provide accurate and informed support.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
- Proficiency in Microsoft Office, with experience in customer relationship management (CRM) software a plus.
- Fluency in Dutch and English, with French a plus.
- A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
- Opportunities for professional growth and development, including training and mentorship programs.
- A dynamic and supportive work environment, with a team of experienced professionals.
- The chance to work for a leading global company, with a strong commitment to innovation and customer satisfaction.
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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