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2 maanden geleden

Amsterdam, Noord-Holland, Nederland ING Voltijd
About the Role

We are seeking a highly skilled Customer Journey Expert to join our team at ING. As a key member of our Netting product area, you will play a crucial role in driving the continuous improvement of our Netting product.

Key Responsibilities
  • Design, develop, and implement product improvements driven by fact-based customer insights
  • Collaborate closely with the Product Owner, squad, UX, communication, and business representatives to ensure successful propositions are implemented and secured in operational processes
  • Focus on continuous improvement of the customer journey process to help customers fulfill their business needs
  • Work independently, but also attach equal importance to cooperation and the joint achievement of objectives
Requirements
  • Current residency in the Netherlands
  • Master degree in Finance, Economics, Business Administration, or Business Analytics
  • Knowledge of the wholesale banking industry, preferably knowledge about BMG products
  • 3+ years of relevant experience as a Customer Journey Expert or Product Manager
  • Analytical strength, ability to structure complex problems, and out-of-the-box thinking
  • Solutions-oriented, capable of explaining complex topics in an understandable way, driven, and customer-focused
  • Fluent in written and spoken English, understanding of the Dutch language is preferable
What We Offer
  • A salary tailored to your qualities and experience
  • 36 or 40 hour workweek
  • Individual leave: 24+2 individual holiday days based on 36 hr workweek
  • Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
  • CSR days: up to 2 days per year to actively engage in society by volunteering
  • 13th month salary
  • 8% Holiday payment
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
  • Mobility card
  • Attractive pension scheme
  • Hybrid working to blend home working for focus and office working (minimum 2 days) for collaboration and co-creation
How to Apply

Please submit your cover letter, explaining why you are interested in joining ING and how we can help you further in your career, and your most recent CV.