Customer Success Advocate
4 weken geleden
About the Role
We are seeking a highly skilled Customer Success Representative to join our team at Fluke. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our products and services.
Responsibilities
- Develop and execute customized success plans to meet the unique needs of our customers.
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Collaborate with cross-functional teams to identify and address customer pain points, driving business growth and revenue expansion.
- Stay up-to-date on industry trends and competitor activity, applying this knowledge to inform customer engagement strategies.
- Work closely with internal stakeholders to ensure seamless customer onboarding and ongoing support.
About the Team
Our Customer Success team is a dynamic and international group of specialists who are passionate about delivering exceptional customer experiences. We pride ourselves on our open, honest, and inclusive culture, where collaboration and teamwork are highly valued.
Requirements
- Bachelor's degree in a business-related field (e.g., business administration, marketing, sales).
- 1-2 years of experience in a business-to-business (B2B) environment, preferably in the hi-tech industry.
- Fluency in English and German, with additional language skills a plus.
- Strong understanding of Microsoft Office applications, including Word, Excel, and Outlook.
- Previous experience with CRM software a strong asset.
Personal Qualities
- Exceptional interpersonal, communication, and writing skills, with the ability to adapt to diverse customer needs.
- Strong analytical and problem-solving skills, with a passion for identifying opportunities for growth and improvement.
- Ability to work independently with minimal supervision, while also being a team player who collaborates effectively with colleagues.
- High level of personal integrity, with a strong sense of accountability and responsibility.
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