Technical Support Engineer

5 dagen geleden


Amsterdam, Noord-Holland, Nederland Palo Alto Networks Voltijd
Our Mission
We're dedicated to being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before.

Job Description
You will join our Technical Support team as a Senior Technical Support Engineer, providing post-sales technical support to Palo Alto Networks End User Customers. Your responsibilities will include providing configurations, troubleshooting, and best practices to customers; managing support cases; and collaborating with internal teams to build positive customer experiences.

Required Skills and Qualifications
  • Excellent written and verbal communication skills.
  • Fluent knowledge of English.
  • Previous experience in a Technical Support environment.
  • Linux familiarity and experience with Wireshark/TCPDump packet capture troubleshooting.
  • Expert knowledge in TCP/IP, PKI & SSL, intrusion detection/prevention, and virtualization technologies.
  • Strong understanding of routing & switching concepts (OSPF / BGP / VLAN / STP) and security protocols (IPSEC / SSL-VPN / NAT / GRE).

Benefits

Palo Alto Networks prioritizes employee well-being and offers various programs to support your development and personal growth.


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