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Road Logistics Customer Care Specialist

2 maanden geleden

NieuwAmsterdam, Drenthe, Nederland Kuehne+Nagel Voltijd
About the Role

We are seeking a highly skilled Road Logistics Customer Care Specialist to join our team in Nieuw-Amsterdam. As a key member of our Road Logistics team, you will play a vital role in ensuring seamless communication and support for our customers.

Key Responsibilities
  • Manage day-to-day interactions with existing customers, ensuring prompt and effective communication.
  • Oversee new orders, ensuring data accuracy and resolving any discrepancies in a timely manner.
  • Review and validate invoices and other essential documents to maintain accurate records.
  • Coordinate customer orders with the Operational Care Centre Team, ensuring smooth execution within operational systems.
  • Collaborate with internal teams to effectively manage and enhance relationships with your existing customer portfolio.
  • Provide proactive advice and consultancy to ensure customer satisfaction, addressing any issues or complaints with a solution-oriented approach.
  • Monitor internal data and customer KPIs, aligning them with customer expectations, and driving continuous improvement through actionable insights.
  • Streamline administrative processes, ensuring they are efficient, controlled, and successful, while applying your flexibility and problem-solving skills to achieve positive outcomes.
Requirements
  • Previous experience in road freight and/or customer service is beneficial.
  • Ability to handle both order management and some finance-related responsibilities.
  • Strong team player with the capability to work independently.
  • Excellent organizational skills, with the ability to prioritize and distinguish between main and secondary issues.
  • Customer- and service-oriented mindset.
  • Excellent command of both English and Dutch.
About Kuehne + Nagel

At Kuehne + Nagel, we offer an ambitious work environment where entrepreneurship, development, and progress are paramount. In addition to an excellent salary, we also offer a travel allowance and a good pension scheme. You have 24 vacation days and 3.5 atv days and you have the option to buy extra days. You start with an annual contract with the prospect of permanent employment, and you are in control of your own development through our Kuehne + Nagel Academy. Kuehne + Nagel is a great place to work and is looking for reliable employees, that is why we screen our employees at WLS and request a VOG.