Customer Onboarding Specialist
5 dagen geleden
About this role:
The Customer Onboarding Specialist - Fuel Sales will be responsible for providing essential support and guidance to new customers, helping them navigate through the early stages of product usage. This includes new customer onboarding, implementing upsell and cross-sell activities to increase business revenue potentials and minimize churn rates.
Key responsibilities:
- Act as the primary contact for onboarding new customers, answering questions, handling objections, and keeping them engaged.
- Assist customers with setting up and navigating programs or software.
- Sustain business growth by understanding customer context/goals and gaining profitability by maximizing value through upsell activities, cross-sell activities, and more.
- Maintain a high-level knowledge of current products/services, processes, policies, and industry.
- Analyze customer data to improve customer experience.
- Eliminate roadblocks in the way of customers' goals: product implementation, support issues, or customer knowledge gaps.
- Improve product adoption, customer retention, and help foster positive customer relationships that create a loyal customer base.
Requirements:
- MBO or HBO is required.
- 2+ years in Account Management, Customer Success, Customer Support, or a similar field.
- A track record of hitting objectives and embracing new challenges.
- Tech-savvy with the ability to quickly learn new products and explain them to others.
- Analytical and creative in finding solutions for customers.
- Knowledge of Microsoft Office (Word, Excel, PowerPoint) and Salesforce.
- Excellent communication skills, both verbal and written, including excellent presentation skills.
- Strong commercial acumen.
About Corpay:
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialised payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll, and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
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