Customer Experience Director
2 dagen geleden
At Foot Locker, we are seeking a highly skilled and experienced Director of Customer Care to lead our customer support operations across Europe. As a key member of our team, you will be responsible for driving customer satisfaction and loyalty through exceptional support experiences.
Key Responsibilities:- Develop and implement customer support strategies to align with our global customer service objectives.
- Lead a team of customer support professionals to deliver high-quality support experiences across multiple channels.
- Collaborate with cross-functional teams to identify and resolve customer pain points and improve overall customer satisfaction.
- Manage and optimize customer support processes and workflows to ensure efficiency and effectiveness.
- Develop and maintain relationships with external vendors and partners to ensure seamless support experiences.
- Monitor and analyze customer feedback and metrics to inform support strategies and improve customer satisfaction.
- 10+ years of experience in customer support or a related field, with a proven track record of success.
- 5+ years of experience in leading customer support teams, with a focus on customer satisfaction and loyalty.
- Fluent in English, with a strong understanding of European languages and cultures.
- Experience with customer support platforms and tools, such as Zendesk.
- Strong analytical and problem-solving skills, with the ability to drive results-oriented solutions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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Customer Experience Director
1 week geleden
Utrecht, Utrecht, Nederland Foot Locker Voltijd{"title": "Customer Experience Director", "content": "Job SummaryAs a Customer Experience Director at Foot Locker, you will be responsible for leading the end-to-end customer support function for all banners in Europe, in partnership with the NA and APAC teams. Your goal will be to deliver enterprise solutions that meet the highest standards of customer...
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Customer Experience Director
1 week geleden
Utrecht, Utrecht, Nederland Foot Locker VoltijdJob Title: Director Customer CareAt Foot Locker, we're seeking a seasoned professional to lead our customer care efforts as Director Customer Care. This role is responsible for driving end-to-end customer support for all banners in Europe, in partnership with NA and APAC teams, to deliver enterprise solutions.Key Responsibilities:Develop and implement...
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Customer Experience Director
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Utrecht, Utrecht, Nederland Foot Locker VoltijdJob Title: Director Customer CareAt Foot Locker, we're seeking a seasoned professional to lead our customer care efforts as Director Customer Care. This role is responsible for driving end-to-end customer support for all banners in Europe, in partnership with NA and APAC teams, to deliver enterprise solutions.Key Responsibilities:Develop and implement...
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