Customer Experience Director

2 dagen geleden


Utrecht, Utrecht, Nederland Foot Locker Voltijd
Job Title: Director Customer Care

At Foot Locker, we are seeking a highly skilled and experienced Director of Customer Care to lead our customer support operations across Europe. As a key member of our team, you will be responsible for driving customer satisfaction and loyalty through exceptional support experiences.

Key Responsibilities:
  • Develop and implement customer support strategies to align with our global customer service objectives.
  • Lead a team of customer support professionals to deliver high-quality support experiences across multiple channels.
  • Collaborate with cross-functional teams to identify and resolve customer pain points and improve overall customer satisfaction.
  • Manage and optimize customer support processes and workflows to ensure efficiency and effectiveness.
  • Develop and maintain relationships with external vendors and partners to ensure seamless support experiences.
  • Monitor and analyze customer feedback and metrics to inform support strategies and improve customer satisfaction.
Requirements:
  • 10+ years of experience in customer support or a related field, with a proven track record of success.
  • 5+ years of experience in leading customer support teams, with a focus on customer satisfaction and loyalty.
  • Fluent in English, with a strong understanding of European languages and cultures.
  • Experience with customer support platforms and tools, such as Zendesk.
  • Strong analytical and problem-solving skills, with the ability to drive results-oriented solutions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


  • Utrecht, Utrecht, Nederland Foot Locker Voltijd

    {"title": "Customer Experience Director", "content": "Job SummaryAs a Customer Experience Director at Foot Locker, you will be responsible for leading the end-to-end customer support function for all banners in Europe, in partnership with the NA and APAC teams. Your goal will be to deliver enterprise solutions that meet the highest standards of customer...


  • Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job Title: Director Customer CareAt Foot Locker, we're seeking a seasoned professional to lead our customer care efforts as Director Customer Care. This role is responsible for driving end-to-end customer support for all banners in Europe, in partnership with NA and APAC teams, to deliver enterprise solutions.Key Responsibilities:Develop and implement...


  • Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job Title: Director Customer CareAt Foot Locker, we're seeking a seasoned professional to lead our customer care efforts as Director Customer Care. This role is responsible for driving end-to-end customer support for all banners in Europe, in partnership with NA and APAC teams, to deliver enterprise solutions.Key Responsibilities:Develop and implement...


  • Utrecht, Utrecht, Nederland Manhattan Associates Voltijd

    Senior Director, Professional ServicesWe're seeking a seasoned leader to drive the success of our EMEA TMS function. As Senior Director, Professional Services, you'll provide strategic leadership and direction to our Services team, working closely with EMEA Sales leadership to ensure the success of our TMS business.Key Responsibilities:Establish and manage...


  • Utrecht, Utrecht, Nederland FirstRand Bank Limited Voltijd

    About the RoleWe are seeking a skilled professional to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service by being helpful and sensitive to customer needs, expectations, and providing product solutions.Key ResponsibilitiesConnect with customers by living up to our brand promise...


  • Utrecht, Utrecht, Nederland JACOBS DOUWE EGBERTS Voltijd

    FunctieomschrijvingBij Jacobs Douwe Egberts Professional (B2B) in Utrecht zijn wij op zoek naar een fulltime Senior Customer Experience & Data Specialist. Als Senior Customer Experience & Data Specialist ben jij de drijvende kracht achter ons Customer Experience team, waarbij excellentie in service voorop staat.Wat ga je doen?Als Senior Customer Experience &...


  • Utrecht, Utrecht, Nederland JACOBS DOUWE EGBERTS Voltijd

    FunctieomschrijvingBij Jacobs Douwe Egberts Professional (B2B) in Utrecht zijn wij op zoek naar een fulltime Senior Customer Experience & Data Specialist. Als Senior Customer Experience & Data Specialist ben jij de drijvende kracht achter ons Customer Experience team, waarbij excellentie in service voorop staat.Wat ga je doen?Als Senior Customer Experience &...


  • Utrecht, Utrecht, Nederland Manhattan Associates Voltijd

    Job Title: Senior Director, Professional ServicesWe are seeking a highly experienced Senior Director to lead our Professional Services team in EMEA. As a key member of our leadership team, you will be responsible for providing strategic direction and oversight to our Services team, ensuring the successful delivery of our Transport Management solutions to our...


  • Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job Title: Director, Assortment Planning AppAt Foot Locker, we're committed to delivering exceptional customer experiences that drive sales and growth. As our Director of Assortment Planning, you'll play a critical role in shaping our product offerings and driving business results.Key Responsibilities:Develop and execute assortment plans that meet business...


  • Utrecht, Utrecht, Nederland JACOBS DOUWE EGBERTS Voltijd

    FunctieomschrijvingBij Jacobs Douwe Egberts Professional (B2B) in Utrecht zijn wij op zoek naar een fulltime Senior Customer Experience & Data Specialist. Als Senior Customer Experience & Data Specialist ben jij de drijvende kracht achter ons Customer Experience team, waarbij excellentie in service voorop staat.Wat ga je doen?Als Senior Customer Experience &...

  • Client Services Director

    4 dagen geleden


    Utrecht, Utrecht, Nederland Deployteq Voltijd

    Job Title: Client Services DirectorWe are seeking a seasoned marketing professional to lead our Client Services team at Deployteq. As Client Services Director, you will be responsible for driving business growth, developing strategic partnerships, and delivering exceptional customer experiences.About the RoleAs a key member of our leadership team, you will...

  • Associate Design Director

    5 dagen geleden


    Utrecht, Utrecht, Nederland Idean Voltijd

    About the RoleWe are seeking an experienced Design Director to join our team at Idean. As a Design Director, you will be responsible for leading our design efforts and driving innovation in product design.Key ResponsibilitiesLead design teams to deliver high-quality products that meet customer needs and business objectives.Develop and maintain design...


  • Utrecht, Utrecht, Nederland Manhattan Associates Voltijd

    Job Title: Senior Director, Professional ServicesWe are seeking a highly experienced Senior Director to lead our Professional Services team in EMEA. As a key member of our leadership team, you will be responsible for providing strategic direction and oversight to our Services team, ensuring the successful delivery of our Transport Management solutions to our...


  • Utrecht, Utrecht, Nederland HKU Voltijd

    Job Title: Executive Education DirectorJob Summary:We are seeking a highly experienced and skilled Executive Education Director to join our team at HKU. The successful candidate will be responsible for developing and implementing business development strategies to grow our Executive Education revenue.Key Responsibilities:Develop and implement business...

  • Senior Sales Director

    2 weken geleden


    Utrecht, Utrecht, Nederland MOBA Voltijd

    About the RoleWe are seeking a highly experienced and results-driven Senior Sales Director to lead our UK office and drive business growth in the region.Key ResponsibilitiesDevelop and execute a sales strategy to achieve revenue targets and expand market share in the UK.Lead a team of sales professionals to deliver exceptional customer service and drive...

  • Sales Advisor

    1 week geleden


    Utrecht, Utrecht, Nederland H&M Group Voltijd

    About & Other Stories& Other Stories is a fashion brand that offers a wide range of products to help customers create their own style or story. Our creative ateliers in Paris, Los Angeles, and Stockholm design fashion collectives with great attention to detail and quality at an affordable price.Job DescriptionAs a Sales Advisor at & Other Stories, you will...

  • Lead Product Designer

    2 dagen geleden


    Utrecht, Utrecht, Nederland bol Voltijd

    About the RoleWe are seeking a highly skilled Lead Product Designer to join our Help Me Find team at Bol. As a key member of our product design team, you will be responsible for designing and developing innovative solutions that enhance the shopping experience for our customers.Key ResponsibilitiesDevelop and maintain a customer-centric approach to product...

  • Lead Product Designer

    19 uur geleden


    Utrecht, Utrecht, Nederland bol Voltijd

    About the RoleWe are seeking a highly skilled Lead Product Designer to join our Help Me Find team at Bol. As a key member of our product design team, you will be responsible for designing and developing innovative solutions that enhance the shopping experience for our customers.Key ResponsibilitiesDevelop and maintain a customer-centric approach to product...


  • Utrecht, Utrecht, Nederland Flexso Voltijd

    Over FlexsoFlexso is een team van experts met verschillende specialismen. Als SAP Gold partner werken we samen met organisaties aan hun bedrijfsprocessen van de toekomst en willen we een pionier zijn in digitale innovatie.We zijn een enthousiaste club met passie voor SAP, gedreven om te ondernemen met onze teamspirit. De blik vooruit en de voeten op de...


  • Utrecht, Utrecht, Nederland IG&H Voltijd

    About the RoleWe are seeking a seasoned professional to join our team as a Director of Retail Consultancy and Digital Transformation. As a key member of our retail practice, you will be responsible for guiding our clients in their digital transformation journeys, helping them become frontrunners in the retail industry.Key ResponsibilitiesLead digital...