Customer Service Representative

1 week geleden


Amsterdam, Noord-Holland, Nederland BESTSELLER Voltijd
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at BESTSELLER E-Commerce. As a key member of our Customer Operations team, you will be responsible for providing exceptional customer service and support to our customers across the globe.

Responsibilities
  • Communicate with customers via various channels, including chat, email, and phone
  • Investigate customer inquiries and resolve issues in a timely and professional manner
  • Process orders and handle customer returns and refunds
  • Identify and prevent fraudulent activity
  • Collaborate with internal stakeholders to ensure seamless customer experience
  • Stay up-to-date with product knowledge and company policies
Requirements
  • Fluent in English and Danish, with additional languages a plus
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Experience in customer service or a related field
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to the latest technology and tools
About BESTSELLER E-Commerce

BESTSELLER E-Commerce is a global team of 170 people from over 40 nationalities, working together to drive e-commerce functions across the BESTSELLER family. We are a flat organization that values autonomy, flexibility, and entrepreneurship. We believe in empowering every individual to own their journey and make a positive impact.



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