Winkelmanager (Customer Services & Solutions Manager)
2 weken geleden
Wat ga je doen?
Voor onze leuke winkel in Zwolle zijn we op zoek naar een Winkelmanager (Customer Services & Solutions Manager) die ons team van 70 collega's wil versterken. Als Customer Services & Solutions Manager bij MediaMarkt ben je een echte manager, verantwoordelijk voor een van de sales teams in de winkel dat je wilt laten samenwerken om de beste resultaten te behalen. Je bent natuurlijk ook onderdeel van het management team van de vestiging en denkt mee over de winkel- en verkoopstrategie en helpt mee om onze processen verder te verbeteren. Dit alles doe je voor één doel: je zorgt ervoor dat onze klanten altijd met prachtige producten en een fantastische indruk over onze service de deur uitgaan.
Wie ga je leiden?
- Je gaat het team leiden, motiveren en coachen om samen het beste resultaat te behalen.
- Samen met je team bied je klanten altijd de juiste oplossing.
- Je bent verantwoordelijk voor de NPS-score van de winkel, analyseert de NPS-scores en definieert actieplannen om deze te optimaliseren.
- Je werkt met je team aan het behalen van onze targets en zorgt ervoor dat de vestiging Zwolle blijft groeien.
Wie ben jij?
- Een echte teamspeler.
- Een inspirerende, motiverende en coachende leider.
- Je bent een talent op gebied van de klanttevredenheid en hospitality en deze passie deel je graag met onze medewerkers.
- Je helpt samen met jouw collega's de nodige (commerciële) organisatiedoelstellingen te behalen.
- Je bent besluitvaardig, prestatiegericht en gedreven.
- Jouw focus ligt op tevreden klanten en een fijne winkelervaring.
- Je bent beschikbaar voor 38 uur per week, waarbij je bereid bent om minstens twee avonden en één weekenddag te komen werken.
Over ons
MediaMarkt is de nummer één in de BeNeLux en in Europa. We beïnvloeden hoe mensen technologie ervaren en gebruiken. Wij maken het verschil. We zijn er voor onze klanten, via alle kanalen. We leggen uit, inspireren en enthousiasmeren. We zijn altijd in beweging. Samen met onze fantastische medewerkers creëren we de winkelervaring van de toekomst.
Additional Benefits
Wat krijg je van ons?
- Een marktconform maandsalaris en secundaire arbeidsvoorwaarden (CAO Elektronische Detailhandel - ETD).
- De kans om een groot en enthousiast team te leiden.
- Een uitdagende baan in een gezellige werkomgeving.
- Veel ruimte om samen met je team mooie resultaten te behalen.
- Ruimte voor persoonlijke en professionele ontwikkeling mede door middel van onze eigen Academy app en toegang tot de online trainingen van GoodHabitz.
- Een baan bij MediaMarkt is veelzijdig en afwisselend, bij ons is geen dag het zelfde.
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