Customer Service Representative
3 weken geleden
We are seeking a highly skilled and motivated individual to join our team as a Customer Support specialist for our client's office in the Benelux market.
Key Responsibilities:- Provide exceptional customer service via phone, email, and chat, ensuring timely and effective resolution of customer inquiries.
- Offer product advice and support to dealers, stores, users, and colleagues, fostering strong relationships and driving sales growth.
- Manage orders, provide pricing and delivery information, and communicate changes to customers, ensuring seamless order fulfillment.
- Collaborate closely with the Territory Manager to develop and execute sales strategies, driving profitability within the assigned area.
- Identify and convert sales opportunities into sales, leveraging proactive and solution-focused approach.
- Build and maintain strong relationships with dealers and stores in the territory, conducting regular visits and providing exceptional customer service.
- Participate in continuous improvement projects, driving process enhancements and contributing to the company's growth.
- Excellent French (native or near-native), B2+ level Dutch, and English language proficiency.
- Passion for cycling, with a strong understanding of the industry.
- Outstanding customer service skills, with a proactive and sales-oriented approach.
- Strong IT proficiency, including MS Office, MS Teams, MS Dynamics CRM, and JDE.
- MBO+ level educational background and prior experience in B2B customer interactions.
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Customer Service Representative
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