Front Desk Ambassador

3 dagen geleden


Amsterdam, Noord-Holland, Nederland Sofitel Legend The Grand Amsterdam Voltijd
Role Overview

As a Front Desk Agent at Sofitel Legend The Grand Amsterdam, you will be the first point of contact for our guests, setting the tone for their stay. Your primary responsibility will be to ensure a seamless check-in and check-out experience, while also providing exceptional service and exceeding guest expectations.

Key Responsibilities

• Manage guest arrivals and departures, ensuring a smooth and efficient process
• Provide personalized service, anticipating and meeting the needs of our guests
• Handle guest complaints and concerns in a professional and courteous manner
• Collaborate with the hotel team to ensure a high level of service and quality

Requirements

• Bachelor's degree in Hospitality or a related field
• Fluency in English, with Dutch and other languages a plus
• Previous experience in a similar role, preferably in a luxury hotel setting
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

• Competitive salary and personalized bonus plan
• Travel cost arrangements and 25 holiday days per year
• ALL Heartists Card, offering worldwide discounts and perks
• 50% discount at selected restaurants and bars in Amsterdam
• Corporate Social Responsibility initiatives and a commitment to sustainability
• Be Balanced program, supporting work-life balance and employee well-being
• Employee discount at Health Club Jordaan
• Overnight stay, free dinner, and breakfast after onboarding period
• Scale 5 of Horecao CAO

About Us

Sofitel Legend The Grand Amsterdam is a five-star luxury hotel located in the heart of Amsterdam, offering a unique blend of historical flair and modern design. We are part of AccorHotels, a French international hotel chain, and are committed to providing exceptional service and quality to our guests.
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