Customer Support Specialist for LC/MS Systems

17 uur geleden


Amsterdam, Noord-Holland, Nederland Agilent Voltijd

Discover a rewarding career as a Customer Support Specialist for LC/MS Systems at Agilent, where you will play a crucial role in ensuring the success of our customers. With a strong background in liquid chromatography and mass spectrometry, you will provide expert support to resolve complex issues and optimize instrument performance.

About the Role:

  • Install and optimize hardware/software/network products and configurations at customer sites.
  • Respond to internal and external customer needs by providing repair, installation, upgrade, preventive maintenance, and qualification activities on Liquid Chromatography (LC) and Mass Spectrometry (LC/MS) systems.
  • Diagnose and resolve product performance problems.
  • Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
  • Communicate with manager and sales teams to ensure customer needs and expectations are clearly understood and met.
  • Maintain Agilent's customer service reputation by complying with all corporate policies and procedures.
  • Provide feedback to Product Specialists, manufacturing, or OEM vendors concerning performance anomalies encountered.
  • Document time and expenses in a timely manner as required in SAP and other means as requested by manager.
  • Proactively respond to potential equipment issues to prevent unplanned interruption of customers' business.
  • Complete administrative paperwork and computer reports promptly and accurately.
  • Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
  • Responsive to customer requests for service and communicate proactively before, during, and after service.
  • Train other field engineers and customers in the solutions.

Qualifications:

  • A bachelor's or master's degree in a science field (e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar).
  • 3+ years of experience in a similar position or experience as an end user.
  • Knowledge of Liquid Chromatography, Mass Spectrometry instrumentation, application, installation, calibration, and validation experience is a plus.
  • Experience with Instrument Software such as OpenLab, ChemStation, MassHunter, or similar a plus.
  • Experience with troubleshooting and problem-solving.
  • Travel: 25% - 5 days per week in the field visiting customers.

What We Offer:

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, location, and qualifications. Additionally, we provide core global benefits, including Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities. Join us in delivering high-quality support to our customers and advancing your career in the life sciences industry.


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