Customer Support Specialist

7 dagen geleden

Amsterdam, Noord-Holland, Nederland Hellios Information BV Voltijd
About the Role

Hellios Information BV, a leading supplier information and risk management company, seeks a Customer Support Advisor to join its operations team. Established in 2020, the company operates in Amsterdam as a subsidiary of Hellios Holdings, a global organisation with offices in the UK, Australia, Ireland, and Spain.

Key Responsibilities

The ideal candidate will undertake the following key responsibilities:

  • Validations
    • Build strong customer relationships, offering onboarding support.
    • Validate online questionnaires with precision.
    • Log and update customer records accurately.
    • Advise and process fee payments for customers.
    • Utilise validation processes in our business system.
    • Identify and implement process improvements.
    • Actively participate in team meetings.
    • Consistently meet or exceed personal targets.
    • Escalate customer issues to the Project Manager.
  • Customer Support
    • Make 40+ outbound calls daily, explaining service benefits.
    • Log customer contact, activity, and outcomes in the CRM system.
    • Provide clear information to supplier customers.
    • Address various customer inquiries and concerns.
    • Handle subscription fee discussions.
    • Meet and exceed personal targets for call rates.
Requirements

The ideal candidate will possess:

  • Previous customer service experience.
  • Working knowledge of data management, analysis, and process improvement.
  • Proven ability to meet deadlines and targets through inbound and outbound calls.
  • Adaptable to the evolving needs of a growing business.
  • HBO-level education or equivalent (preferable).
  • Exceptional accuracy, attention to detail, and organisational skills.
  • Proficient in Excel and other MS Office applications.
  • Articulate with a confident telephone manner.
  • Strong interpersonal and communication skills.
  • Commitment to delivering excellent customer service.
  • Fluent in Dutch and English.
Benefits

Hellios offers a competitive salary and benefits package, including blended working, 25 days holiday per annum, holiday allowance, home-to-work travel expenses, and a varied program of social events.

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