Customer Support Specialist

3 weken geleden


Amsterdam, Noord-Holland, Nederland Hellios Information BV Voltijd
About the Role

Hellios Information BV is a leading supplier information and risk management company in the financial services sector. As a Customer Support Advisor, you will be integral to our operations team, building meaningful client relationships and ensuring seamless onboarding.

Key Responsibilities
  • Validations: Build strong customer relationships, validate online questionnaires with precision, log and update customer records accurately, advise and process fee payments for customers, and utilise validation processes in our business system.
  • Customer Support: Make outbound calls daily, explaining service benefits, log customer contact, activity, and outcomes in the CRM system, provide clear information to supplier customers, address various customer inquiries and concerns, and handle subscription fee discussions.
Requirements

We are looking for a candidate with previous customer service experience, working knowledge of data management, analysis, and process improvement, proven ability to meet deadlines and targets through inbound and outbound calls, adaptability to the evolving needs of a growing business, HBO-level education or equivalent, exceptional accuracy, attention to detail, and organisational skills, proficiency in Excel and other MS Office applications, articulate with a confident telephone manner, strong interpersonal and communication skills, commitment to delivering excellent customer service, and fluency in Dutch and English.

Benefits

We offer a competitive salary, benefits including blended working, 25 days holiday per annum, holiday allowance, home-to-work travel expenses, refer a friend scheme (applicable to some posts), and a varied program of social events.


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