Customer Success Manager

3 dagen geleden

Rotterdam, Zuid-Holland, Nederland Jedlix Voltijd

About the Role

Jedlix is a leading smart charging service provider in Europe, and we're looking for a Customer Success Manager to accelerate our international expansion. As a Customer Success Manager, you'll play a crucial role in helping our clients leverage our software platform to enable smart charging services at scale.

Key Responsibilities

  • Be the primary point of contact for our existing and new customers, ensuring a seamless onboarding experience.
  • Manage a designated portfolio of clients and support strategic programs.
  • Establish trusted advisor relationships with clients, driving continued value from our products and services.
  • Succeed in renewing agreements, upselling/cross-selling new services, and reducing churn.
  • Collect and analyze customer feedback to identify needs and challenges, proactively addressing them.

Requirements

  • Tech-savvy, data-driven, and structured, with a master's degree in a relevant field (e.g., Business Administration, Engineering, Management Information Systems, or Information Technology).
  • Years of experience in commercial project management or customer success.
  • Good communication and analytical skills, with experience in analytical tooling (SQL, PowerBI, Excel).
  • Competitive edge and ability to thrive in a fast-paced team environment.
  • Understanding of the e-mobility and energy industry.
  • Fluency in English is required; fluency in French, German, or Dutch is a plus.

About Jedlix

Jedlix is a cutting-edge smart charging platform that has the potential to make a significant impact on the electric vehicle industry. We offer a chance to be a key member of a dedicated and talented team working towards a common goal. Our culture is open, and we embrace knowledge-sharing and innovation. We're on a mission to deliver on the sustainable promise of electric cars, driving renewable energy forward.

What We Offer

  • Opportunity to work on a leading-edge smart charging platform.
  • Chance to be a key member of a talented team.
  • Opportunity for professional growth and development.
  • Attractive salary and benefits package, including flexible working arrangements.
  • Hybrid working allows flexibility in working remotely and on-site.
  • First-class pension scheme executed by Lifesight.
  • NS card for commuting.

Join Jedlix

At Jedlix, we're passionate about delivering on the sustainable promise of electric cars. We're a scale-up in the true sense of the word, always prepared for unexpected and constant change. We're ambassadors of sustainable change, promoting ownership and entrepreneurship. We fail and improve, but never lose sight of our customers, as every user counts. Thinking big and making an impact is one of our favorite company values, yet we do not forget to have fun.

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