Customer Success Manager
3 weken geleden
We are seeking a highly skilled Customer Success Manager to join our team at Jedlix, a leading smart charging service provider in Europe. As a key member of our team, you will play a crucial role in driving the success of our customers and contributing to our mission to accelerate the adoption of electric vehicles.
Key Responsibilities- Be the primary point of contact for our existing and new customers, ensuring a seamless onboarding experience and providing exceptional support throughout their journey.
- Manage a designated portfolio of clients, identifying opportunities to drive growth and improve customer satisfaction.
- Establish strong relationships with clients, understanding their needs and preferences to deliver tailored solutions and drive continued value from our products and services.
- Develop and implement strategies to renew agreements, upsell, and cross-sell new services, ensuring customer retention and growth.
- Collect and analyze customer feedback, identifying areas for improvement and driving internal actions to address customer needs.
- Proven experience in commercial project management or customer success, with a strong track record of driving growth and customer satisfaction.
- Excellent communication and analytical skills, with the ability to work in a fast-paced environment and adapt to changing priorities.
- Strong technical skills, with experience in data analysis and a proficiency in tools such as SQL, PowerBI, and Excel.
- Fluency in English is required, with fluency in French, German, or Dutch being a plus.
Jedlix is a dynamic and innovative company, dedicated to delivering cutting-edge smart charging solutions that make a tangible difference in the world of renewable energy. Our team is passionate about e-mobility and energy, and we are committed to creating a sustainable future for all.
We offer a competitive salary and benefits package, including flexible working arrangements, a first-class pension scheme, and a range of employee perks. If you are a motivated and talented individual who is passionate about e-mobility and customer success, we would love to hear from you.
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Customer Success Manager
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