Customer Success Manager

3 weken geleden

Rotterdam, Zuid-Holland, Nederland Jedlix Voltijd
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Jedlix, a leading smart charging service provider in Europe. As a key member of our team, you will play a crucial role in driving the adoption of our smart charging platform among utilities, automotive, and charge point operators.

Key Responsibilities
  • Be the primary point of contact for our existing and new customers, ensuring a seamless onboarding experience and supporting the implementation of new projects and features.
  • Manage a designated portfolio of clients and support activities on larger-scale strategic programs.
  • Establish trusted advisor relationships with assigned clients, driving continued value from Jedlix's products and services throughout the customer journey.
  • Succeed in renewing agreements, upselling/cross-selling new or additional services, and reducing churn to achieve company growth objectives.
  • Collect and analyze customer feedback to identify specific needs and challenges, proactively engaging internal teams to address these issues.
Requirements
  • Technical expertise, data-driven approach, and structured mindset. A master's degree in a relevant field (e.g., Business Administration, Engineering, Management Information Systems, or Information Technology) is preferred.
  • Proven experience in commercial project management or customer success.
  • Excellent communication and organizational skills, with a structured and analytical approach.
  • Fluency in English is required; fluency in French, German, or Dutch is a plus.
What We Offer
  • Opportunity to work on a cutting-edge smart charging platform with the potential to make a significant impact on the electric vehicle industry.
  • Chance to be a key member of a dedicated and talented team working towards a common goal.
  • Opportunity for professional growth and development, with support for ongoing learning and training.
  • Attractive salary and benefits package, including flexible working arrangements, plus % holiday pay.
  • Leave days and the flexibility to purchase up to additional days from your gross salary.
  • Hybrid working allows you flexibility in working remotely and on-site at our office.
  • A first-class pension scheme executed by Lifesight.
  • NS card for commuting.
About Jedlix

Jedlix is a scale-up in the true sense of the word, operating at the intersection of e-mobility and energy. We are on a mission to deliver on the sustainable promise of electric cars, driving renewable energy forward. Our culture is open, and we embrace knowledge-sharing and innovation. We promote ownership and entrepreneurship, fail and improve, but never lose sight of our customers, as every user counts.

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