Customer Success Manager

3 dagen geleden

Rotterdam, Zuid-Holland, Nederland Jedlix Voltijd

At Jedlix, we're seeking a Customer Success Manager to drive the adoption of our smart charging platform across Europe. As a key member of our team, you'll be responsible for ensuring a seamless onboarding experience for our clients, managing a portfolio of clients, and establishing strategic advisor relationships to drive continued value from our products and services.

Key Responsibilities:

  • Be the primary point of contact for our clients, providing exceptional support and ensuring a positive experience.
  • Manage a designated portfolio of clients, identifying opportunities to upsell and cross-sell our services.
  • Establish trusted advisor relationships with clients, driving continued value from our products and services.
  • Collect and analyze customer feedback to identify areas for improvement and drive business growth.

Requirements:

  • Proven experience in commercial project management or customer success.
  • Strong analytical skills, with experience using tools like SQL, PowerBI, and Excel.
  • Excellent communication and organizational skills, with the ability to work in a fast-paced environment.
  • Fluency in English is required, with fluency in French, German, or Dutch a plus.

What We Offer:

  • A competitive salary and benefits package, including flexible working arrangements and a generous holiday allowance.
  • Opportunities for professional growth and development, with support for ongoing learning and training.
  • A dynamic and talented team environment, with a focus on innovation and knowledge-sharing.

About Jedlix:

Jedlix is a leading smart charging service provider in Europe, dedicated to accelerating the adoption of electric vehicles and renewable energy. Our mission is to deliver on the sustainable promise of electric cars, driving renewable energy forward.

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