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Senior Groups and Events Manager

4 weken geleden

Delft, Zuid-Holland, Nederland PPHE Hotel Group Voltijd
About the Role

We are seeking a highly skilled and experienced Senior Groups, Meetings, Events and Sales Executive to join our dynamic team at PPHE Hotel Group. As a key member of our Groups, Meetings & Events department, you will play a crucial role in securing efficiency in communicating event details to hotel operations teams, while also contributing to the success of each group and event.

Key Responsibilities
  • Prepare and send weekly and daily reports to ensure smooth operations within the GM&E Team.
  • Ensure timely and accurate delivery of weekly sheets/Banquet Event Orders (BEO's) and daily changelogs to hotel Operation teams.
  • Maintain the highest standards of business processes as per Standard Operating Procedures (SOP's).
  • Review group departures and outstanding balances on a daily basis.
  • Load enquiries into Opera, manage booking status, and support with activities as required, while upholding GM&E best practices.
  • Ensure billing/payment methods are considered and deposit schedules are loaded into Opera Sales & Catering upon receipt of signed contracts.
  • Manage Group Leisure enquiries, exploring upselling opportunities and communicating with relevant departments.
  • Audit blocks and ensure accuracy, adhering to PPHE brand standards.
  • Actualize Leisure Groups Free of Charge Policy credit on a monthly basis and reconcile Opera charges with the support of GM&E team and Operations.
  • Issue Group bookings final invoice within 5 working days from group departures.
  • Follow-up and apply outstanding Accommodation/No Show/Cancellation charges/postings in Opera in accordance with the Group Agreement.
  • Prioritize workload and manage time effectively to ensure all tasks are completed within required deadlines and in accordance with PPHE brand standards.
What We Offer
  • Competitive salary
  • Birthday bonus of €250 (gross, paid in the month of your birthday)
  • Tasty meal during shift
  • Industry pension plan
  • 25 days holiday
  • 1 extra day off for your wellbeing
  • Exciting job opportunities within PPHE Hotel Group across Europe
  • Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)
  • 50% F&B discount at our restaurants and bars (for your whole party)
  • Travel compensation (max €200 net pm based on full-time employment)
  • Recommend a friend scheme (earn up to €750 for each friend who joins us)
  • 8% holiday allowance (paid yearly in May)
  • Flexible working policy (if applicable)
  • Annual company parties and outings
  • Exclusive discounts in the employee benefit store (www.personeelsvoordeelwinkel.nl)
  • Discount on the collective health insurance from VGZ
  • Departmental incentive schemes
  • Great (online) Learning & Development opportunities to grow your career
  • An advanced onboarding program
  • Access to the hotel gym during low peak hours