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Customer Service Support Coordinator
2 maanden geleden
About Hapag-Lloyd
Hapag-Lloyd is a leading liner shipping company with a fleet of modern container ships and a total transport capacity of 11.9 million TEU. The company has around 13,000 employees and offices in over 100 countries.
Job Summary
We are seeking a Customer Service Support Coordinator to join our team in Rotterdam, Netherlands. As a key member of our Customer Service department, you will be responsible for handling customs activities, including export/import manifests, in-bond handling, and customs declarations.
Key Responsibilities
- Provide exceptional customer service and deliver high-quality support to our customers.
- Handle customs activities, including export/import manifests, in-bond handling, and customs declarations.
- Monitor customs rejections and acceptances, and handle House Bill mismatches.
- Follow standard processes and new requirements as communicated by management.
Requirements
- At least MBO thinking and working level and at least 2 years' experience in a similar position or interest in shipping.
- Trainings in the field related to the position are a plus.
- Excellent command of the Dutch language and good command of the English language both verbally and in writing.
- Ability to work well with common IT systems and applications.
What We Offer
Hapag-Lloyd offers a dynamic and diverse work environment, with opportunities for professional growth and development. We are committed to providing our employees with a safe and healthy work environment, and we offer a range of benefits and perks to support their well-being.
