Business Support Specialist

4 weken geleden

Leidschendam, Zuid-Holland, Nederland Fugro Voltijd

Job Description

As a Business Support Specialist at Fugro, you will provide essential functional support to our team. Your expertise in maximizing the effectiveness of the ERP system will empower end-users to achieve their roles. You will be responsible for providing timely resolutions and answers to user incidents and questions, troubleshooting issues, and accurately documenting user interactions and reported problems in a ticketing system or knowledge base.

Your Role

  • You will provide functional support and training in Fugro's ERP system, responding to user incidents and questions, troubleshooting issues, and providing timely resolutions and answers.
  • You will assist users in navigating the software, diagnosing and resolving functional issues, and answering questions that could not be answered in Level 1 support.
  • You will accurately document user interactions, reported problems, and resolutions in a ticketing system or knowledge base.
  • You will liaise with developers, system administrators, and BPE's to escalate complex issues, coordinate bug fixes, and communicate updates to end-users.
  • You will continuously identify opportunities to enhance the user support process and develop self-service resources such as FAQs, user guides, and video tutorials to empower users to solve basic issues independently.
  • You will keep updated with the latest software updates to ensure optimal support delivery and suggest improvements.
  • You will assist in identifying main risks and propose mitigations in the ERP system where possible.

Your Track Record

  • You have at least a Secondary Vocational Education degree with experience in financial or project accounting.
  • You have a passion for Functional User Support.
  • You preferably have a background within an international project-oriented environment.
  • As a plus, you have certifications such as ITIL or HDI Support Center Analyst.
  • You are service-minded and have great communication and stakeholder management skills.
  • You have excellent English language skills, both written and oral.

What Fugro Offers

  • A competitive salary.
  • 29 holidays per year based on a full-time employment (of which 4 are appointed by Fugro management) and the possibility to purchase 12 additional days.
  • Extensive career and training opportunities both nationally and internationally.
  • Flexible working hours and the ability to work from home in accordance with your manager and corporate policies.
  • Commuting allowance.
  • Modern pension scheme.
  • Collective health insurance.
  • Possibility to register with our corporate fitness plan.
  • Coaching options through our EAP (Employee Assistance Program).

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