Business Support Specialist

4 weken geleden

Leidschendam, Zuid-Holland, Nederland Fugro Voltijd

Job Title: Business Support Specialist

About the Role

We are seeking a highly skilled Business Support Specialist to join our team at Fugro. As a key member of our support team, you will provide essential functional support to our users, empowering them to maximize the effectiveness of our ERP system.

Key Responsibilities

  • Provide functional support and training in Fugro's ERP system, including responding to user incidents and questions, troubleshooting issues, and providing timely resolutions and answers.
  • Assist users in navigating the software, diagnosing and resolving functional issues, and answering questions that could not be answered in Level 1 support.
  • Accurately document user interactions, reported problems, and resolutions in a ticketing system or knowledge base.
  • Liaise with developers, system administrators, and BPE's to escalate complex issues, coordinate bug fixes, and communicate updates to end users.
  • Continuously identify opportunities to enhance the user support process and develop self-service resources, such as FAQs, user guides, and video tutorials, to empower users to solve basic issues independently.
  • Keep updated with the latest software updates to ensure optimal support delivery and suggest improvements.
  • Assist in identifying main risks and propose mitigations in the ERP system where possible.

Requirements

  • At least a Secondary Vocational Education degree with experience in financial or project accounting.
  • A passion for Functional User Support.
  • A background within an international project-oriented environment is preferred.
  • Certifications such as ITIL or HDI Support Center Analyst are a plus.
  • Service-minded and excellent communication and stakeholder management skills.
  • Excellent English language skills, both written and oral.

What We Offer

  • A competitive salary.
  • 29 holidays per year based on a full-time employment, with the possibility to purchase additional days.
  • Extensive career and training opportunities, both nationally and internationally.
  • Flexible working hours and the ability to work from home in accordance with your manager and corporate policies.
  • Commuting allowance.
  • A modern pension scheme.
  • Collective health insurance.
  • The possibility to register with our corporate fitness plan.
  • Coaching options through our EAP (Employee Assistance Program).

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