Business Support Specialist
4 weken geleden
Job Title: Business Support Specialist
About the Role
We are seeking a highly skilled Business Support Specialist to join our team at Fugro. As a key member of our support team, you will provide essential functional support to our users, empowering them to maximize the effectiveness of our ERP system.
Key Responsibilities
- Provide functional support and training in Fugro's ERP system, including responding to user incidents and questions, troubleshooting issues, and providing timely resolutions and answers.
- Assist users in navigating the software, diagnosing and resolving functional issues, and answering questions that could not be answered in Level 1 support.
- Accurately document user interactions, reported problems, and resolutions in a ticketing system or knowledge base.
- Liaise with developers, system administrators, and BPE's to escalate complex issues, coordinate bug fixes, and communicate updates to end users.
- Continuously identify opportunities to enhance the user support process and develop self-service resources, such as FAQs, user guides, and video tutorials, to empower users to solve basic issues independently.
- Keep updated with the latest software updates to ensure optimal support delivery and suggest improvements.
- Assist in identifying main risks and propose mitigations in the ERP system where possible.
Requirements
- At least a Secondary Vocational Education degree with experience in financial or project accounting.
- A passion for Functional User Support.
- A background within an international project-oriented environment is preferred.
- Certifications such as ITIL or HDI Support Center Analyst are a plus.
- Excellent English language skills, both written and oral.
What We Offer
- A competitive salary.
- 29 holidays per year based on a full-time employment, with the possibility to purchase additional days.
- Extensive career and training opportunities, both nationally and internationally.
- Flexible working hours and the ability to work from home in accordance with your manager and corporate policies.
- Commuting allowance.
- A modern pension scheme.
- Collective health insurance.
- The possibility to register with our corporate fitness plan.
- Coaching options through our EAP (Employee Assistance Program).
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