Shell Recharge Solutions Key Account Specialist
4 weken geleden
We are seeking a highly skilled and experienced Client Support Specialist to join our Shell Recharge Solutions team. As a key member of our Corporate Desk, you will play a vital role in providing exceptional customer experience to our corporate customers.
Key Accountabilities
- Provide an exceptional customer experience to assigned corporate customers, via email and over the phone.
- Proactively ensure that the customer is responded to, quickly, that their experience is as seamless as possible, and that our approach is personalized and relevant to each individual.
- Offer professional advice and guidance on other ways to improve our customers' experience with us.
- As a Client Support specialist, you will lead by example within the Corporate Desk team.
Success Factors
- Service our corporate customers within our agreed service timescales.
- Be the first point of contact for our customers on the phone and by email, providing professional support to move their query forward.
- Take ownership over handling incoming requests and questions relating to our products and services.
- Proactively analyze problems / issues and offer the right solution.
- Work closely with our technical support colleagues so that you understand more technical issues, are able to provide first-line support, and have a network to call on if you need more help.
- Identify recurring issues and take responsibility for suggesting solutions to constantly improve our service.
- Be a friendly voice – you are our business card to the outside world.
About You
You should have experience working in a customer-care environment, preferably Business to Business, so that you know what types of queries you might be required to deal with, and are comfortable with taking initiative to find solutions to problems.
You will be working in a medium to large sized business, which will allow you to understand how to support other colleagues across our teams.
As a skilled and experienced professional, you will be able to provide practical support and advice to customers over the phone, diffusing difficult situations and leaving customers with a positive feeling about the company.
You will have a strong track record of identifying root-cause issues, and providing proactive solutions to them, as well as working at pace, under pressure, and in an evolving team and environment, managing ambiguity.
You will have excellent communication and interpersonal skills, with the ability to work in a technically-led industry, and be fluent in English and Dutch.
You will have a strong attention to detail, with the ability to use attention to detail to make sure that your activities are 'right first time', and be able to create structure to increase efficiency (for yourself and others) – including prioritizing effectively.
You will have a proven ability to deliver results individually, and as part of a team, making sure you keep sight of the bigger picture.
What's In It For You?
Working at Shell Recharge Solutions means working in a fun, fast-growing international company with big ambitions.
- Contribute to a more sustainable future.
- Become an expert in e-mobility.
- Work in an open and diverse culture with colleagues from all over the world.
- Receive a competitive salary that fits your experience + yearly bonus.
- Receive a work from home budget to professionally equip your home office.
- Have 28 paid days of annual leave based on a 40 hour work week.
- Be able to spend up to 5 working days a year on volunteering.
- Develop your skills and expertise through several training sessions. Besides this, you will receive a personal training budget and set your annual goals with your personal development plan.
- Enjoy our monthly fun get-togethers (drinks), our annual winter and summer outing, and lots of other events or sport teams initiated by colleagues.
We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
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