Customer Success Manager
5 dagen geleden
We are seeking a highly skilled Customer Success Manager to join our team at INDG. As a key member of our organization, you will be responsible for managing a portfolio of mid-market customers, driving their success, and expanding our customer base.
Key Responsibilities- Manage a book of customers, assuming responsibility for their objectives and success with our solutions.
- Lead commercial conversations related to renewals and upsell opportunities.
- Negotiate contracts and close renewal agreements.
- Assess customer status through tools and conversations to drive satisfaction, adoption, retention, and reduce churn.
- Identify new sales and business development opportunities, working with the sales and strategic account management team.
- Develop a deep understanding of customer goals and needs.
- Master our software, working closely with the product team for feedback and future roadmap direction.
- 1-2 years of experience in Customer Success or Account Management at a SaaS company.
- Fluent in English and Dutch, any other language is a bonus.
- Excellent interpersonal skills, with the ability to progress effectively with clients and high-level executives.
- Ability to identify and drive commercial opportunities, a sales background is beneficial.
- Empathetic and persuasive, with a strong mix of emotional intelligence and business savviness.
INDG is a premier Talent Management Suite, enabling People teams to improve the full employee lifecycle with cutting-edge solutions. We empower over 7,000 organizations across 100+ countries with our leading HR tech solutions. Our team is committed to guiding all People leaders to create a better world of work.
What We Offer- Flexibility to work from home in the Netherlands and from our office in Amsterdam.
- A chance to be part of and shape one of the hottest, most ambitious scale-ups in Europe.
- Work in a diverse and multicultural team.
- €1,500 annual training budget plus internal training.
- Pension plan, travel reimbursement, and wellness perks.
- 25 paid holiday days + 2 wellbeing days in 2024.
- Work from anywhere for 4 weeks/year.
- An inclusive and international work environment with a whole lot of fun thrown in.
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