Customer Support Representative

3 dagen geleden

Maastricht, Limburg, Nederland DTC Job Voltijd
Unlock Your Potential in the DTC World

DTCjob.com is revolutionizing the way you find your next big opportunity. As a Customer Support Agent, you'll be part of an exclusive community that grants continued access to connections for limitless networking opportunities.

We're not just another job board; we're a private network directly connected with over 200 hot DTC e-commerce companies. Our team takes care of the lengthy application process, ensuring your skills are aligned with the best opportunities.

By joining our community, you'll gain exposure to state-of-the-art strategies, tactics, and processes in the DTC space. You'll work with leading brands and agencies, enjoying growth, job security, and an engaging work environment.

The estimated salary for this role is $45,000 - $60,000 per year, depending on your experience and qualifications. We verify each company to ensure they're ready for a hire, providing secure and legitimate opportunities.

Your responsibilities will include:

  • Responding to customer inquiries via phone, email, chat, or social media, delivering clear, accurate, and friendly communication.
  • Identifying, troubleshooting, and resolving customer issues in a timely and effective manner.
  • Providing customers with accurate information about products, services, and policies.
  • Logging all customer interactions, feedback, and resolutions in the customer support system.
  • Educating customers on self-service options and assisting them with the proper use of products/services.

We're looking for individuals with excellent verbal and written communication skills, strong problem-solving abilities, and attention to detail. Previous experience in customer service or a related role is a plus, but not required.

Beyond the basics, you'll need to possess:

  • Empathy, patience, and a positive attitude.
  • A customer-first mindset and ability to work efficiently in a fast-paced environment.
  • Proficiency in using customer support software or willingness to learn.

In return, we offer a retention program to ensure you retain the job and have long-term relationships with our clients for further growth and more. Join our community today and unlock your potential in the DTC world

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